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    Paypal claim refund help

    I recently bought an iPhone off ebay, once it arrived it was clear that it was not as described so i messaged the seller and he was not prepared to refund me. I then took it to paypal and made a claim, paypal went in my favour and I am now in the final stage of having to send the item back with recorded traceable delivery to get a refund. I messaged the seller for his address and he gave me it via email (not ebay), I'm now wondering if he gave me his friends address so that he can claim that i sent it to a wrong address and so that i will not get a refund. How can I get his address his ebay/paypal his hooked up to, so that i will not be out of pocket for £250?
    Thanks

    14 Comments

    Im guessing you could just send email to ebay with your worries, but you also have his email to keep for evidence. Good luck!

    shop.ebay.co.uk/eba…c=1 enter item number and seller id there and see if it tallys, ebay will send it for you so no relying on seller being honest

    Go through an eBay or paypal dispute and there should be an official address to post it back to, I agree with your concerns over sending you an email outside of eBay with the address, make sure you go through the official channels.

    bernyrabbit

    Im guessing you could just send email to ebay with your worries, but you … Im guessing you could just send email to ebay with your worries, but you also have his email to keep for evidence. Good luck!



    emails can be spoofed

    Banned

    get it via paypal dispute

    you can request the sellers details via eBay. It also notifies the seller when you have requested them.

    I will try a find a link for you

    Defo through the above !

    Original Poster

    Thanks guys
    I've done the above how ever all i get is his name and phone number, no address
    I will contact ebay/paypal and see what they have to say.

    Original Poster

    tinkerbell28

    If paypal have told you to return it you should have an address in the … If paypal have told you to return it you should have an address in the dispute console.

    Nope no address, im talking to an ebay live help rep now and will post the outcome

    Make sure you return it via Special Delivery.

    Original Poster

    The guy on livechat basically just said to send it to the address the seller told me to even though he emailed me it. As long as i get a tracking ID.

    I would request the seller posts his address on the paypal dispute.. then you have it recorded.

    Paypal request the sellers address during this type of SNAD dispute, odd why it isn't displayed somewhere there......
    Edited by: "jayjayuk1234" 11th Aug 2010
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