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    Paypal help

    Sold an item on here for £75, seller paid by PP Gift about an hour ago?

    Just got this email off paypal:

    To protect you from problematic transactions, we sometimes request
    additional information about PayPal payments.

    We need more information about this transaction. Please log in to your
    PayPal account, click the "Resolution Centre" tab, and provide more
    information by 12/03/2009.

    If you need to provide information by fax, click and print a cover sheet:

    Please fax proof of postage or proof of refund to 08707 303 196.

    We recommend that you do not post the item until our investigation is
    complete. If you've already posted the item, please log in and let us know
    where you posted it.

    We have placed a temporary hold on the funds until we complete our
    investigation.
    Thank you for your cooperation.

    Yours sincerely,
    PayPal

    Can anyone tell me more information and what to do?

    14 Comments

    Banned

    theyve been doing a lot of random checks last couple of days

    shouldnt get it from pp gift tho?

    yes that's what i thought, gift shouldnt do this, maybe they have realised people pay for goods via gift to avoid fees and they want their fees!!! lol

    dont send, just write in your response on the paypal site, that you recieved payment via gift for the 360 etc, but will not send till this is resolved.

    Send a refund?

    Please fax proof of postage or proof of refund to 08707 303 196.We … Please fax proof of postage or proof of refund to 08707 303 196.We recommend that you do not post the item until our investigation iscomplete. If you've already posted the item, please log in and let us knowwhere you posted it.



    "Paypal relocate investigation team to Nigeria" :lol:

    How daft is that?

    Original Poster

    Shengis;4554338

    "Paypal relocate investigation team to Nigeria" :lol:How daft is that?



    LOL

    just tell them to butt out, it's a gift payment from a friend.. there's nothing to post. Or they might try and stick you fees if you tell them it's a payment for an item.

    DudeyGeeza;4554323

    yes that's what i thought, gift shouldnt do this, maybe they have … yes that's what i thought, gift shouldnt do this, maybe they have realised people pay for goods via gift to avoid fees and they want their fees!!! loldont send, just write in your response on the paypal site, that you recieved payment via gift for the 360 etc, but will not send till this is resolved.



    That may not be very good advice. Paypal's Ts&Cs suggest that you cannot use "gift" payments to pay for goods or services. If you tell them the payment is for something you sold, they'll probably reclassify it.

    It looks like Paypal have found that gift payments are being "abused" and want to ensure they get their share of all the money they handle. They are, after all, owned by Thiefbay who are very keen on profit maximisation. :roll:

    tell them they do not need to look into the transaction, as the person who sent it you is a close and old friend who does not live in the area and is sending you some funds as a gift for a private matter, basically it is none of their concern, then it should soon be cleared up. i wouldnt tell them it was to do with a sale either.

    Original Poster

    Anyone know where I click to reply?

    Original Poster

    t0mm;4556288

    Anyone know where I click to reply?



    Done it, does anyone know how long this normally takes?

    99% they've done this as they think you're money laundering ;-)

    How sure are you that the buyer is genuine? By telling Paypal to "butt out" you could just be ignoring some very sound advice from the people that have received the payment. Perhaps the credit card or bank account used to fund the transfer has been previously used in some dodgy transaction. Unless I was 100% sure of the buyer I would be tempted to refund the payment and ask the buyer to pay via another method.

    Original Poster

    Shengis;4558379

    99% they've done this as they think you're money laundering ;-)


    Well, not me, I barely use paypal.

    However he said he's recieved several payments and he paid me straight away?

    BTW If i click resolve dispute now and then click 'refund'

    I can't be charged again can I ? Providing I dont send a payment directly?

    Maybe he has claims against him and is trying to clear the funds asap before they're refunded to people he's ripped off.

    Just speculation as I don't know any details...
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