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    Paypal help....

    I got this message today after selling some xbox points on ebay.

    Anyone had this before, the payment is on hold and the codes were sent via email and through the post.

    Is it likely that i will still receive the money or am i going to loose out......

    ----------------


    Dear ***********,

    A review of recent transactions indicates that you might have received a
    payment that the PayPal account holder did not authorise.

    To protect you from problematic transactions, we sometimes request
    additional information about PayPal payments.

    We need more information about this transaction. Please log in to your
    PayPal account, click the "Resolution Centre" tab, and provide more
    information by 08/06/2010.

    If you need to provide information by fax, click and print a cover sheet:
    https://www.paypal.com*********

    Please fax proof of postage or proof of refund to 08707 303 196.

    We recommend that you do not post the item until our investigation is
    complete. If you've already posted the item, please log in and let us know
    where you posted it.

    We have placed a temporary hold on the funds until we complete our
    investigation.

    -----------------
    Transaction Details
    -----------------


    Buyer's name: ****
    Buyer's email: *****
    Transaction ID: ******

    Transaction date: 31 May 2010
    Transaction amount: ***
    Your transaction ID: *****
    Case number: PP******


    Thank you for your cooperation.

    Yours sincerely,

    PayPal

    18 Comments

    Banned

    do you have proof you posted it to the address in paypal?

    if so youll be ok

    Original Poster

    casparwhite;8739527

    do you have proof you posted it to the address in paypal?if so youll be ok



    Yes i sent it recorded delivery..

    Banned

    lastlaststar;8739538

    Yes i sent it recorded delivery..



    does the receipt have the address/postcode on it?

    just fax it to them or upload it into the dispute.....they wont accept attachments via email in case of virus

    you will win

    Original Poster

    casparwhite;8739559

    does the receipt have the address/postcode on it?just fax it to them or … does the receipt have the address/postcode on it?just fax it to them or upload it into the dispute.....they wont accept attachments via email in case of virusyou will win



    Ok thanks, ill get it to them,

    i think paypal seem to be doing this a fair bit

    i bought some gift vouchers off ebay and the seller asked me to leave feedback as soon as i had used them as paypal wouldnt release funds until it was satisfied that they were legitimate

    Original Poster

    sohailh1984;8739602

    i think paypal seem to be doing this a fair biti bought some gift … i think paypal seem to be doing this a fair biti bought some gift vouchers off ebay and the seller asked me to leave feedback as soon as i had used them as paypal wouldnt release funds until it was satisfied that they were legitimate



    Yes i've had feedback left and i've also left feedback,

    I rang paypal and they seam to think the item may have been payed with on a stolen card, however if it was a stolen card how would they have been able to link it to the account?

    Banned

    sohailh1984;8739602

    i think paypal seem to be doing this a fair biti bought some gift … i think paypal seem to be doing this a fair biti bought some gift vouchers off ebay and the seller asked me to leave feedback as soon as i had used them as paypal wouldnt release funds until it was satisfied that they were legitimate



    its people claiming unauthorised transactions.....not paypal

    Does the tracking show it as delivered ?

    Original Poster

    deb8z;8739673

    Does the tracking show it as delivered ?



    Not yet as it was only sent this morning due to it being bank holiday yesterday

    Banned

    deb8z;8739673

    Does the tracking show it as delivered ?



    doesnt need too

    in the resolution bit in paypal, there's a part for the seller to have their input, it asks specifically for the tracking information, input the details there and paypal should find in your favour....

    Banned

    bikerjodie;8739861

    in the resolution bit in paypal, there's a part for the seller to have … in the resolution bit in paypal, there's a part for the seller to have their input, it asks specifically for the tracking information, input the details there and paypal should find in your favour....



    yes for item not received not for unauthorised transaction.......did you read the op?

    casparwhite;8739784

    doesnt need too



    Doesn't need to for what ?

    I was wondering if it had been delivered or not.

    OP,have you tried contacting the buyer at all,incase it's a mistake:w00t:

    Original Poster

    deb8z;8742447

    Doesn't need to for what ?I was wondering if it had been delivered or … Doesn't need to for what ?I was wondering if it had been delivered or not.OP,have you tried contacting the buyer at all,incase it's a mistake:w00t:



    The item has been delivered to the buyer, however i have also had an email from the buyer claiming they were not the ones who authorised the payment.

    The problem now is that i have checked the codes as i always make a note of them before sending and they have all been redeemed.

    Pay pal are still asking for me to resolve the case, even though i have provided them with the tracking numbers.

    it's looking like im going to loose both the codes and the money.

    The buyer has even had the cheek to leave feedback for the items..

    Great one paypal... :x

    Banned

    they dont want the tracking number its irrelevent they want to see the reciept with the address on

    so until they receive that you havnt done as theyve asked

    NEVER sell points on ebay, i sold some and i ended up having them 'sold' 10 times with every single one fraudulent. ended up selling elsewhere.

    Original Poster

    casparwhite;8754898

    they dont want the tracking number its irrelevent they want to see the … they dont want the tracking number its irrelevent they want to see the reciept with the address onso until they receive that you havnt done as theyve asked



    I have provided that with the address on it :thumbsup:

    along with print screens of feedback left, transactions, everything.

    Ebay have now started to remove the feedback left by the buyer,

    Banned

    lastlaststar;8756745

    I have provided that with the address on it :thumbsup:along with print … I have provided that with the address on it :thumbsup:along with print screens of feedback left, transactions, everything.Ebay have now started to remove the feedback left by the buyer,



    then that is all that is required and i dont understand why you are still saying this

    Pay pal are still asking for me to resolve the case, even though i have … Pay pal are still asking for me to resolve the case, even though i have provided them with the tracking numbers.



    either you havent done as required or you are mistaken as once they have proof it has ben posted they will review
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