PayPal myhermes missing money

Found 7th Aug 2017
Has anyone had any money go missing from their PayPal account when an order for postage labels failed? My mum is having all sorts of problems with PayPal & myhermes passing the buck saying they have not received payment because of the failed order yet the money has been taken , any help or advice would be great
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Give Hermes the transaction reference.
Original Poster
I've done that! They are useless! They have been given PayPal ref also they have admitted error! & offered £2.79 for taking £25:11 week 3 at the moment going in to week 4 & no sign of any full resolution yet
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