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    PayPal question - Dino, are you there to help?

    Recently I bought a set of rechargeable batteries from a guy in China on ebay. When I tried to charge them, one of them exploded and damaged the charger. So I wrote to this guy, he refunded the money for the batteries and also sent me £20 compensation for the charger using PayPal Cash Advance payment.

    However, a few days after this he wrote to me asking for an invoice for the charger for £20. When I told him that I don't have the invoice for the old one (I don't keep invoices for years) and I haven't bought a new one yet and I don't plan on buying a new one soon, he started a PayPal dispute.

    Now the question is: can Paypal actually reverse the money paid using Cash Advance? So far PayPal has not put a hold on the £20 I've got in my Paypal account as they normally do with payments for ebay goods.

    Dino? Are you there? Please....

    13 Comments

    Admin

    Not seen him on this morning
    I can't help sorry

    PM you

    Seen him around an hour ago

    Original Poster

    bump!

    Sorry I missed this. :oops: :oops:

    edit:-

    I just want to check something out, but I'm 98% sure he can't but the fact that he was able to start a dispute has me confused.

    Original Poster

    In the payment details it says:


    Payment Type:
    Instant
    This transaction is subject to a buyer Complaint, Chargeback or an Unauthorised Claim. Go to the Resolution Centre to resolve this issue.

    Did he refund your initial Payment and then he 'sent' you money? On what grounds has he started the dispute? This is very strange.

    In my opinion, your seller is one of the 'good guys' from China. Apart from this, I can't fault him. I think he wants an 'Invoice' for his own book keeping.

    He gave you £20 to buy a new charger I guess, so if you show him your invoice for the £20, if you actually used the money for this, i'm sure he'll drop it.

    Original Poster

    Yes, he refunded me the money I paid and then I sent him a request for £20 using paypal (in the drop down box where you select if the payment is fr ebay goods/ non-ebay goods / service / cash advanc, I choose cash advance). He paid the money the same day. Then he requested the invoice (which is indeed for his book keeping). But I don't have any invoice to send it to him. So he started the dispute.

    A receipt at all?

    kemot1984

    Yes, he refunded me the money I paid and then I sent him a request for … Yes, he refunded me the money I paid and then I sent him a request for £20 using paypal (in the drop down box where you select if the payment is fr ebay goods/ non-ebay goods / service / cash advanc, I choose cash advance). He paid the money the same day. Then he requested the invoice (which is indeed for his book keeping). But I don't have any invoice to send it to him. So he started the dispute.



    Ahh, that explains it.
    To be honest, I don't think his dispute will go anywhere, but you do need to send him an invoice.
    I may be able to send you one by email if that will help.
    If you send me your details to:-
    [EMAIL="[email protected]"][email protected][/EMAIL]
    I'll send you an invoice for a battery charger.

    Yeah, the guy will obviously need an invoice to keep his books right. Good on Dino to be able to sort you out on this one.

    This was a bit of a strange one as both parties are genuine people. Look at at from the China guys side, he has sent you £20 to buy another charger and you can't prove to him that you have used the money to purchase one, so he will be thinking that you are the scammer, even though you know fine well you are not.

    I hope you get this sorted soon.

    Beer.

    Original Poster

    Well, as usual Dino sorts everything out...

    BTW: Initially I was just more interested to see if it's possible to win a dispute over cash advance payment via Paypal.

    kemot1984

    Well, as usual Dino sorts everything out...BTW: Initially I was just more … Well, as usual Dino sorts everything out...BTW: Initially I was just more interested to see if it's possible to win a dispute over cash advance payment via Paypal.


    I've sent it via my NTL email account. It has an attachment.

    You should/would 'win' this dispute, unless it's on the grounds of fraud/theft, but over £20.00, no way should that work for him. It's not worth the gamble and an invoice should clear this up.
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