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    Paypal seller protection question

    Hi

    I went to post an ebay sale item today. I used the address from paypal (supplied by the customer). The post office said they could not guarantee delivery as the post code / address did not match. Looking on the royal mail post code checker they seem to be correct so I've asked the buyer to confirm their address which is unconfirmed.

    I understand paypal has changed and you can now get seller protection on unconfirmed addresses so that's OK. What concerns me is that if the buyer confirms that his post code was incorrect, I would now have to post the parcel to an address that is different to the address on paypal (all be it only by one character in the post code) My question is, would that mean I am no longer eligible for seller protection?

    The seller does have over 100% feedback on 276 transactions so seems OK.

    So should I

    1) ask the seller to change the address on paypal, refund the money and ask them to pay again and I will post to the new, correct paypal address?

    2) post to the incorrect address and risk the post office losing it.

    3) post to the correted address and lose my right to seller protection?

    Thanks

    6 Comments

    The postman at the other end will know where it is going. Having worked in a Post Office know this happens quite alot on the Horizon system. You should still be able to have a proof of posting it will just show that the address wasn't verified.

    I'd go for option 3. It is doubtful that the buyer will even notice. If it is not delivered, then hopefully it will be returned to you. If you use Recorded Delivery then you'll have proof that the parcel was received.

    I would send to the correct address as shown on the royal mail website or email the buyer and ask them to confirm their postcode. Is it an expensive item you are sending? If so, I would use the special delivery service so it is completely traceable (not recorded as this is only traceable when or if somebody signs for it.

    Original Poster

    Thanks all
    Item is only worth £20 so not worth doing special delivery.

    The buyer has just confirmed the post code, as entered by them, was incorrect. I'll just post to the correct post code and hope it's all OK. I expect I will lose paypal seller protection though. Should I be worried?

    If the buyer was to say the item was not received,you would be able to fax a copy of their email to paypal as an explanation why it was not sent to the address shown on their account. I would imagine this would cover you.

    Original Poster

    ukbivvyboys;3722544

    If the buyer was to say the item was not received,you would be able to … If the buyer was to say the item was not received,you would be able to fax a copy of their email to paypal as an explanation why it was not sent to the address shown on their account. I would imagine this would cover you.



    Is this right? The picture that has always been painted to me of paypal / ebay is that they are night interested in evidence unless if is the evidence they say they will accept. has anyone done this?
    Thanks
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