Posted 7th Dec 2021 (Posted 15 h, 13 m ago)
Hi guys someone sent me $300 in my paypal selecting friends and family option and bought my phone . He came to my store in person. Now after 1 month he opened a case in paypal selecting it was a unauthorized transaction! That means Someone else sent it without his consent! But he sent it by himself in front of my eyes . That fund is now on hold in paypal and paypal is reviewing the case . Can you please tell me that how long paypal will hold the fund ? There is no option that I can say anything. Thanks
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A face to face transaction using Paypal? Accepting a friend and family payment from a stranger?

Sometimes, things are written on here which defy belief. Its not a wonder scammers have it so easy.
Edited by: "ccnp" 13 h, 34 m ago
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You accepted a friends and family payment when you were selling a phone, which should have been a goods payment, to avoid their fees.

When you say store, do you mean you have a shop and are a business?
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Why is someone in the US asking for advice in a forum that is quite clearly UK specific?
47 Comments
  1. Avatar
    You accepted a friends and family payment when you were selling a phone, which should have been a goods payment, to avoid their fees.

    When you say store, do you mean you have a shop and are a business?
  2. Avatar
    Author
    JimboParrot07/12/2021 06:55

    You accepted a friends and family payment when you were selling a phone, …You accepted a friends and family payment when you were selling a phone, which should have been a goods payment, to avoid their fees. When you say store, do you mean you have a shop and are a business?


    Hi dear I took friends and family as I didn’t need to ship the item. Buyer came to me and took my used iphone . And he said he had no cash with him then transferred me payment by selecting friends and family . As I am not shipping it to any address so I didn’t want to take product payment . As I won’t have any tracking info
    Edited by: "MAGICAL_SONGS" 13 h, 17 m ago
  3. Avatar
    MAGICAL_SONGS07/12/2021 06:57

    Hi dear I took friends and family as I didn’t need to ship the item. Buyer …Hi dear I took friends and family as I didn’t need to ship the item. Buyer came to me and took my used iphone . And transferred me payment by selecting friends and family . As I am not shipping it to any address so I didn’t want to take product payment . As I won’t have any tracking info


    Did you sell through eBay ? Usually the buyer gets a PayPal code which they have to enter on the app before the seller gives them the product , I’m guessing this didn’t happen in this case . To avoid scams like this you should ask for cash in future . I’m sure you can ring PayPal and explain the situation , they’ll surely hear you out
  4. Avatar
    Rookie mistake.
  5. Avatar
    KingDan07/12/2021 06:37

    Rookie mistake.


    Yeah this, should of been bank transfer or cash only. Apologies OP its a sucky situation but you wont get any of that money back, only way to win a PP case is with tracking to the confirmed address on a payment email
    Edited by: "TobiRIP" 13 h, 49 m ago
  6. Avatar
    A face to face transaction using Paypal? Accepting a friend and family payment from a stranger?

    Sometimes, things are written on here which defy belief. Its not a wonder scammers have it so easy.
    Edited by: "ccnp" 13 h, 34 m ago
  7. Avatar
    MAGICAL_SONGS07/12/2021 06:57

    Hi dear I took friends and family as I didn’t need to ship the item. Buyer …Hi dear I took friends and family as I didn’t need to ship the item. Buyer came to me and took my used iphone . And transferred me payment by selecting friends and family... ...he sent it by himself in front of my eyes


    Are you implying a hacker physically came to your business address, hacked into some random or pre-determined PP account, then used the hacked account to pay you by F&F so you didn't have any selling fees to pay and also no Seller Protection?

    That scenario would be an unauthorised transaction from the viewpoint of a genuinely hacked accountholder, and equally you chose to leave yourself exposed to the loss with no redress via PayPal F&F that would otherwise have been covered by PP Seller Protection on a Goods & Services transaction requiring fees.

    Law enforcement / Inaction Fraud may show an interest in you identifying your fictitious friend / family member / accomplice, although the ruse of F&F may be viewed as thin disguise of being a victim hoping to make a claim against PP.
  8. Avatar
    Author
    AndyRoyd07/12/2021 07:53

    Are you implying a hacker physically came to your business address, hacked …Are you implying a hacker physically came to your business address, hacked into some random or pre-determined PP account, then used the hacked account to pay you by F&F so you didn't have any selling fees to pay and also no Seller Protection?That scenario would be an unauthorised transaction from the viewpoint of a genuinely hacked accountholder, and equally you chose to leave yourself exposed to the loss with no redress via PayPal F&F that would otherwise have been covered by PP Seller Protection on a Goods & Services transaction requiring fees.Law enforcement / Inaction Fraud may show an interest in you identifying your fictitious friend / family member / accomplice, although the ruse of F&F may be viewed as thin disguise of being a victim hoping to make a claim against PP.


    It was buyer himself . As paypal has same photo as the person who came to buy my used phone . Buyer himself is a fraud .

    ccnp07/12/2021 07:46

    A face to face transaction using Paypal? Accepting a friend and family …A face to face transaction using Paypal? Accepting a friend and family payment from a stranger?Sometimes, things are written on here which defy belief. Its not a wonder scammers have it so easy.


    He said he doesn’t have cash . So he transferred via paypal money selecting friends and family . Now after 1 month he opened case

    TobiRIP07/12/2021 07:30

    Yeah this, should of been bank transfer or cash only. Apologies OP its a …Yeah this, should of been bank transfer or cash only. Apologies OP its a sucky situation but you wont get any of that money back, only way to win a PP case is with tracking to the confirmed address on a payment email


    But as far as I know paypal won’t give him that money back as He used his own device to transfer . As it was a friends and family transaction there is no buyer protection. He lied to paypal that his account was hacked . Someone else sent it without his consent

    JimboParrot07/12/2021 06:55

    You accepted a friends and family payment when you were selling a phone, …You accepted a friends and family payment when you were selling a phone, which should have been a goods payment, to avoid their fees. When you say store, do you mean you have a shop and are a business?


    Read comments above
    Edited by: "MAGICAL_SONGS" 13 h, 19 m ago
  9. Avatar
    Do you have a functioning camera in your store? Show the video to Paypal.
  10. Avatar
    Author
    bozo00707/12/2021 08:30

    Do you have a functioning camera in your store? Show the video to Paypal.


    I have . But paypal left me no option for writing anything. It says we are reviewing this case

    powerbrick07/12/2021 08:37

    Comment deleted


    How this is relevant?
    Edited by: "MAGICAL_SONGS" 12 h, 42 m ago
  11. Avatar
    Usually with friends and family payment they won’t have any buyer protection so you may be ok.
  12. Avatar
    Almost the same discussion here Clicky and it doesn't appear to end well.
  13. Avatar
    MAGICAL_SONGS07/12/2021 08:39

    I have . But paypal left me no option for writing anything. It says we are …I have . But paypal left me no option for writing anything. It says we are reviewing this caseHow this is relevant?


    Paypal allows documents to be uploaded while responding. I would have uploaded a still picture along with an explanation.
  14. Avatar
    mds125607/12/2021 08:46

    Usually with friends and family payment they won’t have any buyer p …Usually with friends and family payment they won’t have any buyer protection so you may be ok.


    Other way round. With F&F the source account has protection against unauthorised outgoing transactions, and the recipient has zero PP Seller Poortection as the seller has not paid the fees to qualify for the Seller Poortection associated with a Goods & Services transaction:
    "Seller Protection will not apply to: ...A payment sent using PayPal’s friends and family functionality"
    paypal.com/uk/…156
    which is probably reasonable as by default the no-fee transaction assumes the two parties know each other and can resolve issues via civil dispute.
  15. Avatar
    Do you have CCTV for your store? If PayPal gives the money back, then you can go to the police and provide the footage for theft/fraud.
    Edited by: "Mail" 11 h, 11 m ago
  16. Avatar
    AndyRoyd07/12/2021 10:07

    Other way round. With F&F the source account has protection against …Other way round. With F&F the source account has protection against unauthorised outgoing transactions, and the recipient has zero PP Seller Poortection as the seller has not paid the fees to qualify for the Seller Poortection associated with a Goods & Services transaction:"Seller Protection will not apply to: ...A payment sent using PayPal’s friends and family functionality"https://www.paypal.com/uk/smarthelp/article/what-is-the-paypal-seller-protection-policy-and-what-items-aren’t-covered-faq1156which is probably reasonable as by default the no-fee transaction assumes the two parties know each other and can resolve issues via civil dispute.


    Ah, good to know, thanks.
  17. Avatar
    Mail07/12/2021 10:09

    Do you have CCTV for your store? If PayPal gives the money back, then you …Do you have CCTV for your store? If PayPal gives the money back, then you can go to the police and provide the footage for theft/fraud.


    Could be counter-productive as the iImplication of a storeowner who chooses to evade a few percent PP transaction fee may also choose to evade the mandatory data protection ICO registration fee.
  18. Avatar
    I would provide CCTV of both the transaction on the day it happened and again on the return it would be irrefutable evidence for the time of transaction and the transaction in progress I would also start using an invoice book and get them to counter sign and date it that they accepted a transaction regardless of it being digital at least then it puts them in the store for later evidence

    There's a whole lot of scammers out there abusing the friends and family payment method a tip would be in their details to include the matching invoice number

    and for future reference if you can go back and adjust your CCTV for a better angle on what's happening so faces can be easily identifiable
  19. Avatar
    MAGICAL_SONGS07/12/2021 08:39

    I have . But paypal left me no option for writing anything. It says we are …I have . But paypal left me no option for writing anything. It says we are reviewing this caseHow this is relevant?


    Its a common scam. You will lose out. Here's your next steps. You can either take that person to small claim court and your evidence will help or you can open a case with the ombudsman for PayPal, if that falls through then only option is small claims court. If they don't show up it's better for you. You can report it to the police, but don't expect to get your money back through the police. But your report will help if this person does it again or has done it before and that victim has also reported it.
  20. Avatar
    Author
    AndyRoyd07/12/2021 10:51

    Could be counter-productive as the iImplication of a storeowner who …Could be counter-productive as the iImplication of a storeowner who chooses to evade a few percent PP transaction fee may also choose to evade the mandatory data protection ICO registration fee.


    Don’t say wrong things . The buyer said he has no cash . That’s why I took money in my paypal. As he picked up my used phone by himself I didn’t have any tracking number . If I chose to get money via paypal product payment how would I prove that ? Without a tracking number

    kobrakaan107/12/2021 10:58

    I would provide CCTV of both the transaction on the day it happened and …I would provide CCTV of both the transaction on the day it happened and again on the return it would be irrefutable evidence for the time of transaction and the transaction in progress I would also start using an invoice book and get them to counter sign and date it that they accepted a transaction regardless of it being digital at least then it puts them in the store for later evidenceThere's a whole lot of scammers out there abusing the friends and family payment method a tip would be in their details to include the matching invoice number and for future reference if you can go back and adjust your CCTV for a better angle on what's happening so faces can be easily identifiable


    You are right dear
    Edited by: "MAGICAL_SONGS" 10 h, 8 m ago
  21. Avatar
    MAGICAL_SONGS07/12/2021 11:07

    Comment deleted


    Why is the transaction amount in your screenshot $100 when in the OP you said $300?
  22. Avatar
    Author
    Mail07/12/2021 11:19

    Why is the transaction amount in your screenshot $100 when in the OP you …Why is the transaction amount in your screenshot $100 when in the OP you said $300?


    He sent $100 first then sent $200 . Made two transactions
  23. Avatar
    The plot thickens.

    Why accept two payments, incorrectly, and why in $?
  24. Avatar
    Author
    JimboParrot07/12/2021 11:23

    The plot thickens.Why accept two payments, incorrectly, and why in $?


    Because I live in USA .At first he sent 100 for checking out if everything goes alright then he sent $200. Strange what was my question and what you are replying.
  25. Avatar
    MAGICAL_SONGS07/12/2021 11:13

    Don’t say wrong things . The buyer said he has no cash . That’s why I took …Don’t say wrong things . The buyer said he has no cash . That’s why I took money in my paypal. As he picked up my used phone by himself I didn’t have any tracking number . If I chose to get money via paypal product payment how would I prove that ? Without a tracking number


    No tracking and no PPSP applies to an in-person G&S transaction and an in-person F&F transaction.
    F&F was used to avoid the fees associated with a G&S transaction.
  26. Avatar
    Author
    JimboParrot07/12/2021 11:23

    The plot thickens.Why accept two payments, incorrectly, and why in $?


    I am a victim I asked questions for help. And you are asking me stupid questions ?!!!!
    Edited by: "MAGICAL_SONGS" 9 h, 56 m ago
  27. Avatar
    You got done I'm afraid. No coming back from this.
  28. Avatar
    Author
    DealsBoy07/12/2021 11:25

    You got done I'm afraid. No coming back from this.


    How many days it takes to resolve?
  29. Avatar
    MAGICAL_SONGS07/12/2021 11:26

    How many days it takes to resolve?


    They will make a decision very shortly. But you will lose 100%.
  30. Avatar
    MAGICAL_SONGS07/12/2021 11:25

    I am a victim I asked questions for help. And you are asking me with …I am a victim I asked questions for help. And you are asking me with stupid questions


    They're not stupid questions lol, just didn't provide all the information to help you in the first place.

    Context matters a lot. We don't even know if this happened in the US now that you stated you live in the US.
  31. Avatar
    Author
    Mail07/12/2021 11:27

    They're not stupid questions lol, just didn't provide all the information …They're not stupid questions lol, just didn't provide all the information to help you in the first place.Context matters a lot. We don't even know if this happened in the US now that you stated you live in the US.


    No important information you have given. Just asking me personal
    Questions. Why? I asked here how many days it takes to resolve an unauthorized transaction case in paypal friends and family money transfer. The question was very simple. But you are asking the whole story how it happened why he sent . Why I received bla bla bla. Stupids

    DealsBoy07/12/2021 11:27

    They will make a decision very shortly. But you will lose 100%.


    Ok I will see
    Edited by: "MAGICAL_SONGS" 9 h, 50 m ago
  32. Avatar
    How are we meant to know how long Paypal will take to tell you you won't be getting any money back?
  33. Avatar
    MAGICAL_SONGS07/12/2021 11:30

    No important information you have given. Just asking me personalQuestions. …No important information you have given. Just asking me personalQuestions. Why? I asked here how many days it takes to resolve an unauthorized transaction case in paypal friends and family money transfer. The question was very simple. But you are asking the whole story how it happened why he sent . Why I received bla bla bla. Stupids


    Not personal questions. A personal question would be like: what street do you live in? What number is on your door?

    Question of country is because there are different laws for each country... So yes, it is very important information. Especially if you're on a site built specifically for UK people and we're providing information on law in the UK.

    Your attitude just makes you look guilty.
    Edited by: "Mail" 9 h, 48 m ago
  34. Avatar
    Subscribed
  35. Avatar
    AndyRoyd07/12/2021 11:46

    You'll need a bigger tub of popcorn for the "Statuary Rights" …You'll need a bigger tub of popcorn for the "Statuary Rights" threadhttps://www.hotukdeals.com/discussions/statuary-rights-3844790


    Thanks for the link, more entertainment. The question now is, sweet, salt or both?
  36. Avatar
    You need to call paypal and explain , ive always found there are very good on the phone and will often escalate to a higher specialised team with better authority if you call .

    people here are trying to helpful to you here please try to be respectful

    btw in my experience if a person addresses you as " Hi Dear " and "hi friend" its from a certain country .

    Like i said call paypal explain and ask for them for a link to upload evidence as you clearly have evidence to support your cause.
    i believe this is the best way foward
  37. Avatar
    Author
    alan2simms07/12/2021 12:21

    You need to call paypal and explain , ive always found there are very good …You need to call paypal and explain , ive always found there are very good on the phone and will often escalate to a higher specialised team with better authority if you call .people here are trying to helpful to you here please try to be respectful btw in my experience if a person addresses you as " Hi Dear " and "hi friend" its from a certain country .Like i said call paypal explain and ask for them for a link to upload evidence as you clearly have evidence to support your cause.i believe this is the best way foward


    At least you tried to help. Those people are doing victim blaming and trying to find out my fault .
  38. Avatar
    MAGICAL_SONGS07/12/2021 12:22

    At least you tried to help. Those people are doing victim blaming and …At least you tried to help. Those people are doing victim blaming and trying to find out my fault .


    Answers you don't like are not equal to people not helping.
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