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    PayPal/eBay issue

    I got something off ebay but had to return it seller agreed to refund and was processed and PayPal was holding the money but 10 days later the payment was cancelled anyone know why.

    24 Comments

    Try asking PayPal they would know more then strangers on a shopping forum

    Did you refund through ebay? Or by private messages?

    Maybe the seller didn't receive your return (or claimed not to have done).

    Did you go through ebay to return the item? or did you just ask the seller for a refund and send the item at your own accord? there is a process you have to follow via ebay in order to return items, in case you was unaware.

    Credit card charge back if paypal and ebay don't help.

    You should be buying everything with a credit card through paypal for added protection.

    teh.arn

    Credit card charge back if paypal and ebay don't help.You should be … Credit card charge back if paypal and ebay don't help.You should be buying everything with a credit card through paypal for added protection.



    You are not buying directly with a credit card if you use eBay.
    You are only guaranteed money back from card company if you purchase by entering your card details directly into suppliers site.

    lumsdot

    You are not buying directly with a credit card if you use eBay.You are … You are not buying directly with a credit card if you use eBay.You are only guaranteed money back from card company if you purchase by entering your card details directly into suppliers site.



    That's spot on mate, section 75 of the credit card act doesn't apply if a third party/middle man like PayPal or Groupon is involved in taking the transaction. Though it's worth always asking as sometimes the credit card sometimes dose honour as a gesture of goodwill.

    teh.arn

    Credit card charge back if paypal and ebay don't help.You should be … Credit card charge back if paypal and ebay don't help.You should be buying everything with a credit card through paypal for added protection.


    That's wrong ! , please don't comment on matters you do not comprehend it could mislead some folks . The above 2 answers are correct .

    rogparki

    That's wrong ! , please don't comment on matters you do not comprehend it … That's wrong ! , please don't comment on matters you do not comprehend it could mislead some folks . The above 2 answers are correct .


    calm, down driver

    tamboss

    calm, down driver


    If members don't know the correct answer to a question on here they should desist from posting incorrect information as it misleads folk , that's fair enough - isn't it ?

    lumsdot

    You are not buying directly with a credit card if you use eBay.You are … You are not buying directly with a credit card if you use eBay.You are only guaranteed money back from card company if you purchase by entering your card details directly into suppliers site.



    Wrong.

    rogparki

    That's wrong ! , please don't comment on matters you do not comprehend it … That's wrong ! , please don't comment on matters you do not comprehend it could mislead some folks . The above 2 answers are correct .




    I've done two chargebacks over the past year with American Express after buying through paypal.
    Both went through ok and I had no issues.

    teh.arn

    I've done two chargebacks over the past year with American Express after … I've done two chargebacks over the past year with American Express after buying through paypal.Both went through ok and I had no issues.



    ​You would say that , wouldn't you ?

    teh.arn

    I've done two chargebacks over the past year with American Express after … I've done two chargebacks over the past year with American Express after buying through paypal.Both went through ok and I had no issues.



    ​chargeback is vastly different to section 75 protection mentioned above

    Original Poster

    I processed the refund through ebay seller agreed ti give refund seller didn't request item to be returned. so i have now ask ebay to help get my refund.

    Update: ebay said they will hive refund once i give tracking number to say that i returned item seller didnt ask item to be returned tho before?
    Edited by: "thegamer147" 12th Mar

    thegamer147

    I processed the refund through ebay seller agreed ti give refund seller … I processed the refund through ebay seller agreed ti give refund seller didn't request item to be returned. so i have now ask ebay to help get my refund.Update: ebay said they will hive refund once i give tracking number to say that i returned item seller didnt ask item to be returned tho before?




    What does it matter? Do you want a refund or to keep the product and keep your money?..

    Original Poster

    I

    benjammin316

    What does it matter? Do you want a refund or to keep the product and keep … What does it matter? Do you want a refund or to keep the product and keep your money?..



    I want the money but they wont refund unless u send it back (ebay)

    thegamer147

    II want the money but they wont refund unless u send it back (ebay)




    So send the item back..

    benjammin316

    So send the item back..


    this

    it happened because you haven't returned the item, perhaps the seller presumed you knew that you'd have to return it, sellers just don't refund people and let them keep what they have bought.. who would?

    1% of the time you get to keep the item, if it's only worth a couple of quid

    Original Poster

    What I think he did was processed the refund and said that he received item straight so I thought I could keep it as he never mentioned about returning item just said it was fine to have refund I have tried emailing he with no contact so I am just going to send it back like ebay say.

    thegamer147

    What I think he did was processed the refund and said that he received … What I think he did was processed the refund and said that he received item straight so I thought I could keep it as he never mentioned about returning item just said it was fine to have refund I have tried emailing he with no contact so I am just going to send it back like ebay say.


    out of curiosity how much was the item?

    Original Poster

    dataload

    out of curiosity how much was the item?



    £13

    Isn't it obvious that the seller would expect the item to be returned in order to refund? oO

    Original Poster

    chocci

    Isn't it obvious that the seller would expect the item to be returned in … Isn't it obvious that the seller would expect the item to be returned in order to refund? oO



    Not really as he hasn't contacted me at all about returning item
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