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    PC RAM help required

    A friend has a Medion PC.

    He wanted to upgrade the RAM on it so took the Crucial test which indicated there were 2 slots that took a max 1gb in each slot.

    He ordered the memory but after fitting it it only shows there being 1 present.

    He has swapped the 'known good one' into the slot that is not recognised and it doesn't see it. Also done vice versa which sort of indicates the memory as being ok.

    Does anyone have any ideas or thoughts?

    Obviously I do not have the PC at hand for any more details or tests but wondered if there was anything I could ask them to check later.

    Cheers.

    13 Comments

    Could be that the software looked at the latest version of the motherboard or motherboard software and went on the information that to show it could take 2 x 1Gig.

    Could always phone them up and sent one back.

    So you have 2 x 1gb sticks, and you've tried both sticks in each of the slots on their own?
    And they both work in the currently used slot, but neither work in the new slot?

    Using...
    Slot A and Mem A = OK
    Slot A and Mem B = OK
    Slot B and Mem A = No good
    Slot B and Mem B = No good

    Sounds like the slot is faulty.

    Original Poster

    Babbabooey;5377587

    So you have 2 x 1gb sticks, and you've tried both sticks in each of the … So you have 2 x 1gb sticks, and you've tried both sticks in each of the slots on their own? And they both work in the currently used slot, but neither work in the new slot?Using...Slot A and Mem A = OKSlot A and Mem B = OKSlot B and Mem A = No goodSlot B and Mem B = No goodSounds like the slot is faulty.



    Exactly, not being an expert in this field I wondered whether they disabled one slot for a reason or is there any other reason.

    try a bios update maybe?

    I had a similar problem. Try booting up the pc with just 1 stick of ram. then turn it off, add the other and turn it on again. It should now recognise both sticks. This problem is usually associated with vista.

    Original Poster

    hypnoticstate;5377963

    I had a similar problem. Try booting up the pc with just 1 stick of ram. … I had a similar problem. Try booting up the pc with just 1 stick of ram. then turn it off, add the other and turn it on again. It should now recognise both sticks. This problem is usually associated with vista.



    Thanks, will try that.

    Banned

    i have a medion lappy, and my one slot is duff, medion = crap

    This could be the problem:

    If the computer system has either 32 bit XP or Vista it will only be able to use a maximum of 4GB of memory. It sounds logical that if this upgrade is to make the system 4GB you would be able to access all this new memory but this is normally not the case. If the computer has a graphics card you will exceeded this 4GB limit and the computer will use this memory first so you will have less than the maximum you expect. So, if you've upgraded the computer to 4GB and the graphics card has 512MB it will only be able to show and use a maximum of 3.5GB of system RAM. I hope this helps.

    Craig

    tintwistedgrills;5378846

    This could be the problem:If the computer system has either 32 bit XP or … This could be the problem:If the computer system has either 32 bit XP or Vista it will only be able to use a maximum of 4GB of memory. It sounds logical that if this upgrade is to make the system 4GB you would be able to access all this new memory but this is normally not the case. If the computer has a graphics card you will exceeded this 4GB limit and the computer will use this memory first so you will have less than the maximum you expect. So, if you've upgraded the computer to 4GB and the graphics card has 512MB it will only be able to show and use a maximum of 3.5GB of system RAM. I hope this helps.Craig



    Oh dear.

    Original Poster

    As stated in the OP he has put 2 X 1gb cards in.

    It is running XP if that helps at all.

    Banned

    tintwistedgrills;5378846

    This could be the problem:If the computer system has either 32 bit XP or … This could be the problem:If the computer system has either 32 bit XP or Vista it will only be able to use a maximum of 4GB of memory. It sounds logical that if this upgrade is to make the system 4GB you would be able to access all this new memory but this is normally not the case. If the computer has a graphics card you will exceeded this 4GB limit and the computer will use this memory first so you will have less than the maximum you expect. So, if you've upgraded the computer to 4GB and the graphics card has 512MB it will only be able to show and use a maximum of 3.5GB of system RAM. I hope this helps.Craig



    He wanted to upgrade the RAM on it so took the Crucial test which indicated there were 2 slots that took a max 1gb in each slot

    Yeah, but could it not have been two 'free' slots that take 1GB per slot. 4x 1GB = 4GB. I've not seen a motherboard with only two slots for years...

    tintwistedgrills;5384820

    Yeah, but could it not have been two 'free' slots that take 1GB per slot. … Yeah, but could it not have been two 'free' slots that take 1GB per slot. 4x 1GB = 4GB. I've not seen a motherboard with only two slots for years...



    Guessing its a laptop. Mini-ITX only have 2 also, but as far as I know Medion have never used them.
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