hello i had the same problem with the one i received today

    have you tried resetting it ? - put on hold then take hold off then press menu and the select button (middle one for round 7 secs) that should reset it

    when its reset to the point the apple logo comes up immediately press and hold the middle button and the play button underneath it will force it into the hard drive mode - the screen will say its in hard mode so should be fine just connect it to the computer then. if it dont pick it up put it on a main supply reset and then the forced hdd mode

    it should then pick it up in itunes when its done that just go and reinstall the firmware you will lose the songs but hope this helps.

    its the way i sorted mine out

    massmail pm'd me saying it worked so i'm happy that its fixed
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