Phantom Toys R Us Order, Taken The Money, But No Order?

5 replies
Found 8th Nov 2008
Placed an order with Toys R Us but after clicking confirm and completing the mastercode thing, It refreshed and took be back to the confirm order page. Checked my Toys R Us account but theirs no order.

After having to google for Toys R Us contact number as couldn't locate it on their site, I phoned them and they have confirmed that the order hasn't gone through but after checking my bank the money seems to have come out, They said that the money will be floating until they dispatch the item but has they haven't received the order they obviously won't be dispatching it.

Phoned the bank and according to them it's gone through but Toys R Us have to confirm it.

Obviously their not going to confirm it, So how long does it remain floating? Will it be returned to my bank if so how long does it normally take?.

Anyone else experience any similar problems? Also it was a debit card transaction.

Thanks

5 Comments

Original Poster

Also the item I attempted to order is now out of stock and think it was a misprice.

shauneco;3407512

Also the item I attempted to order is now out of stock and think it was a … Also the item I attempted to order is now out of stock and think it was a misprice.



This happens when you don't share a deal ! :roll:

Original Poster

Nitro111;3407598

This happens when you don't share a deal ! :roll:



Lol, It was actually for Guitar Hero World tour, It was posted by someone else on here.

i had this happen on la senza website - in the end i had to wait for the funds to not be claimed by them and clear back in my account - 5 days later - they had no record of the order and the card company couldnt do anything until it went unclaimed so it was in a void for a few days - make both the companies aware though just incase!

it takes 4-5 days i tried to order on my b/f card it refused so i used my own but it took money from both got my order tho within 2 days
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