I recently received a PHILIPS 58PUS8105 Ambilight TV. When I first set the TV up the Alexa voice button seemed to work, and an icon would appear on the screen. however after going through the process of setting up Alexa fully (with Philips SAPHI Smart TV Voice Control) the Alexa button on the remote has been rendered useless.
I have tried pairing, resetting, factory resetting, updating software (both TV & Remote) but nothing.
has anyone else come across this issue? were you able to find a solution?