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Phone from CEX is blacklisted?

Posted 28th May 2015
Could do with some advice from folks who have dealt with CEX before, its the first time i've ever used them.

I bought a Galaxy Note 4 for the wife on the 8th of this month, all was fine and dandy until this morning when the handset wont register on the network, just says emergency calls only. I call 3 mobile as its a 3 branded handset and they confirmed it was blacklisted yesterday (27th) as lost/stolen.

I cant get hold of CEX right now due to them having no phone number, crazy. I will pop into the store later today if I get time.

What I need to know is can I return it to the store for a full refund as its only been 2 weeks and 6 days? to be honest i'm not confident in buying pre-owned phones now and will just buy the wife a sim free handset from Amazon or similar.

Thanks
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