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    Phone help needed

    Mum recently got a new mobile phone (Nokia 6085) and everything seems to be working fine.....EXCEPT.....She cant receive picture messages.

    I have looked through the book and everything seems to be on the correct settings, but she is just not receiving them. Any ideas???

    21 Comments

    u might have to register to accept mms messages

    if its a payg phone then yes you usually do have to ring up and get your network to enable your sim for mms, well thats been my experience with O2 anyway.

    Remember MMS is not direct like normal SMS's.

    AIUI, you upload your picture via data connection to the network, they host the picture and send the recipient(s) recieve a link which your phone automatically opens via data connection to view the picture.

    So PAYG enabling, data connection/mms settings need to set and it's all rather messy bad attempt to con you of your money with poor quality pictures

    check the nokia web site cos ou can usually get the MMS settings sent diect to your fone. Also you may need the media bar lifted by the network on that account

    supermod

    I got the kids 2 PAYG mobiles/SIMs from T_Mobile & the default was MMS barred (not on phone but through T-mobile network). After a quick phone call to T-Mobile they updated SIM/lifted bar no probs. Was done in 2mins. So give your SIM provider a call & they should correct it :thumbsup:

    Original Poster

    Thanks everyone I will give O2 a call tomorrow and let you know what happens

    Rep for all who helped out I appreciate your time

    Its def the MMS Kelly, you will be sent a message that you will have to save in your settings plus you might have to enter a password which will be given to you.

    These settings work only after the first time you SEND a pic message

    Original Poster

    So need to call O2 and THEN send a pic? Because she is able to send pics now, just cant receive them

    o2.co.uk/ser…ect

    you should be able to get the settings sent to you from doing this online if not you will have to give them a ring

    Original Poster

    mightyreds

    http://www.o2.co.uk/services/ota4/selectyou should be able to get the … http://www.o2.co.uk/services/ota4/selectyou should be able to get the settings sent to you from doing this online if not you will have to give them a ring



    Well, just tried that and got the settings sent to me, saved them and then sent a picture message from the phone (someone said earlier had to do that after getting the settings) and still cant receive any!

    Looks like I am going to have to call them - thanks anyway

    kelly send a pic message to yourself then see if it works

    Original Poster

    saxo_appeal

    kelly send a pic message to yourself then see if it works



    Have done, that worked but still cant receive them

    hmmm,

    so when you send a pic message to yourself you get it and you can send it,

    altho when someone else sends you a piccy message you cant get it?

    Original Poster

    Yup - just called and spoke to someone who has told me that it is because previous phone was an i-mode phone and I need to change the settings, now I just need to know how to do that - instruction book for old phone doesnt help at all!

    supermod

    kelly_o_fanatic

    Yup - just called and spoke to someone who has told me that it is because … Yup - just called and spoke to someone who has told me that it is because previous phone was an i-mode phone and I need to change the settings, now I just need to know how to do that - instruction book for old phone doesnt help at all!



    So have you put the SIM card from the old NEC i-mode phone into the new Nokia model ? So is it the SIM that's blocking pics not phone ? Can't understand why they told you to change i-phone settings ? O2 aren't really helping you are they - maybe call back & hope you get someone more helpful to talk to or explain things better.

    supermod

    Here's the Nokia 6085 MMS download page if you want to try that, if O2 are saying it's not them blocking MMS > ]http//ww…200. Takes you through the various steps to receive MMS pics.

    Original Poster

    sigma

    So have you put the SIM card from the old NEC i-mode phone into the new … So have you put the SIM card from the old NEC i-mode phone into the new Nokia model ? So is it the SIM that's blocking pics not phone ? Can't understand why they told you to change i-phone settings ? O2 aren't really helping you are they - maybe call back & hope you get someone more helpful to talk to or explain things better.



    Correct

    They said that the sim is on i-mode and that needs to be switched off, didnt say how to do it and neither does the book.

    After searching I found a site which helped a bit, and then I worked it out myself from there!

    So its working now! Thankyou sooooooooo much for all of your help and support

    supermod

    Next task on your agenda ;-) :

    http://www.smileyarena.com/emoticons/Emotions/Drinking/drinking24.gif

    sigma

    Next task on your agenda ;-) :


    find somethin to take a picture of

    Original Poster

    mightyreds

    find somethin to take a picture of



    Plenty of pics on my phone that she wants! Now I am going to have no credit! Shouldnt have fixed it for her!!!! :giggle:
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