Phone Line

Hi,

Just had a builder come in to do some work and he accidentally cut the phone wire.

I managed to join them back together and put a bit of tape around it, but it has had a significant impact on the internet speed.

Internet and Phone is with EE, phone line is BT

Any way of getting this fixed for free, I know EE charge around £60 for a new line

Any help is much appreciated!!

16 Comments

Shouldn't the builder be paying for it?

^^^^this^^^^ ........ it's before the master socket i take it?? not sure if they will charge

don't know if it helps, I cut clean through virgin cable in garden. they repaired it free. accidents happen, it is in their interests to repair it for you.

Your service provider will send an openreach engineer. Your looking at a TRC (time related charge) of around £160. Look in the yellow pages and get an engineer, they'll charge far less. If your competent enough you could run the wire yourself. It's only 2 wires within the cable that you need to connect at each end. The builder should really be paying for it.

This happened to us at work but the phone company came and fixed for free ( we were with bt at the time) , however the builders had agreed to pay any costs anyway as it was their error. You really shouldn't be paying for their mistake.
Not sure if the fact it was outside our building was why it was repaired for free.
Edited by: "tinkerbellian" 6th Sep 2016

Your service provider will send an openreach engineer. Your looking at a … Your service provider will send an openreach engineer. Your looking at a TRC (time related charge) of around £160. Look in the yellow pages and get an engineer, they'll charge far less. If your competent enough you could run the wire yourself. It's only 2 wires within the cable that you need to connect at each end. The builder should really be paying for it.



Spot on advice , we broke a cable coming from the house to the pole and we paid BT £165 +VAT. get the builder to fix it

You could try this

OP where do you live? If you're local enough I'll sort it for you.

Original Poster

Paddy_o_furniture

OP where do you live? If you're local enough I'll sort it for you.



​Live in Walsall, near Birmingham. Spoke to builder and he refuses to pay for the fix unfortunately

Original Poster

Paddy_o_furniture

Your service provider will send an openreach engineer. Your looking at … Your service provider will send an openreach engineer. Your looking at a TRC (time related charge) of around £160. Look in the yellow pages and get an engineer, they'll charge far less. If your competent enough you could run the wire yourself. It's only 2 wires within the cable that you need to connect at each end. The builder should really be paying for it.



​I wouldn't mind doing it myself, but will need some sort of guide. I'll do a youtube/google check

Original Poster

No its the wire/s connecting to the master socket in the house

Refuse to pay his bill till he puts it right then

Moqsy

​Live in Walsall, near Birmingham. Spoke to builder and he refuses to pay … ​Live in Walsall, near Birmingham. Spoke to builder and he refuses to pay for the fix unfortunately



in which case you refuse to pay the builder, or knock the money it costs you to fix it off his bill

Have you got a dial tone on the phone?, if not you may have only connected one of the wires correctly as the broadband will work on one wire but you will get lower speed

Moqsy

​Live in Walsall, near Birmingham. Spoke to builder and he refuses to pay … ​Live in Walsall, near Birmingham. Spoke to builder and he refuses to pay for the fix unfortunately



Too far for me, post a picture of the damage and I'll tell you the best solution. I'm ex-openreach so know what I'm talking about.

The builder should be paying this .

If it was his fault then he should pay for the repair .
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