Phone line no sound

Not sure if this is the right area to post this, having some problem with my home telephone. I can dial outside but whenever the reciever picks up the call, i can't hear any response neither dialling and when someone dial to our home their no sound.

Does anyone know if the phone line faulty our phone equipment? out provider is BT which they said the line is fine on their side

5 Comments

hmmm.... The fault if with the line.

Joking, how do we know??

Test a couple of phones, borrow neighbours phone if needed.

they are onto you.....run and hide oO

Find the BT master socket in your property, unscrew the fascia and plug a fixed line telephone (that you know works) into the 'test' socket inside. Then carry out your investigations again.

BT is responsible for the infrastructure from that master socket back to the exchange and so on. Your responsibility covers everything beyond the master socket within your property, so to find whether it is an external problem or not start there.
Edited by: "Immoraliste" 20th Dec 2010

Immoraliste

Find the BT master socket in your property, unscrew the fascia and plug a … Find the BT master socket in your property, unscrew the fascia and plug a fixed line telephone (that you know works) into the 'test' socket inside. Then carry out your investigations again.BT is responsible for the infrastructure from that master socket back to the exchange and so on. Your responsibility covers everything beyond the master socket, so to find whether it is an external problem or not start there.



Sound advice, could well be one of the internal wires loose or disconnected. Best start here.

Original Poster

Thanks did that a while ago but still having the problem, parent will check again tomorrow if their no result will try neighbour then call their support.
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