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    phone repair help

    bought this phone and made the rookie mistake of sending my partner to get collect it.

    the angle the photos were taken from the seller didnt show this & the description stated the phone was 100% full working order & good condition.

    I arrived home & find the phone in such condition where the back seams dont meet.

    its hard to know what happened which is where i guess i'd like your input / suggestions on how to proceed.

    i'm thinking either the battery is swelling underneath causing the casing to buldge hence the seems not meeting OR it was dented OR the previous owner removed the casing for some reason & botched up putting it back on.

    I bought it for my mum and get it at a pretty good price (well thought it was a good price) hence wanting to get my partner to go collect it before someone else snapped it up .

    if it was just a cosmetic issue i'm not so bothered, but I had a huawei p6 and it suffered a swollen battery issue so i'm thinking its more likely that this is the same that just some random cosmetic accident. If I keep it i'd rather get it fixed if it is a battery issue as it's dangerous & will only get worse but it'll cost an extra 50 on the price i paid.

    maybe i should just cut my loses & sell try to sell it (again dont even know what I would actually get for it selling as I dont know the actual issue). the phone is fully functional.

    see photos in comment. there is what looks glue near the bottom seam where its not joined properly which could either be melted from the heat of swelling battery, or indicative that someone has done work on it previously.

    ive had it on charge and it seems to be charging pretty slowly (not sure how fast it should be charging)b ut its going like 10-15% in an hour. this would further suggest the issue is with the battery.

    the phone is the huawei honor 7

    35 Comments

    Original Poster

    https://s23.postimg.org/xlzguk4mj/h72.jpg

    https://s27.postimg.org/pdnpimhqb/image.jpg

    https://s27.postimg.org/6qwa6y6kz/h73.jpg
    Edited by: "little_green" 27th Dec 2016

    Quite probably a swollen battery as you suggest, especially with it charging so slowly, although that could merely be a coincidence?, Are you using original charger?.

    Not from eBay, is it?

    either way I'd get that battery out... 15% in an hour is far too slow a charge.

    Personally speaking, I wouldn't "sell it on" .. ... As this will not only make one as naughty as the original seller, but also, not do your own gravitas any good... ....

    Looking at the photo - it is difficult to say whether or not it is, like you say due to the corrosion of a battery leak and the swelling that this causes,....

    Even so, - as in - even if it was - I wouldn't feel comfortable giving this phone in this state to my relatives and so on....

    You COULD if you want - take it to a decent reputable phone repairer on the High Street and ask their professional opinion as to whether they think that this is purely a toxic battery acid leak - or indeed anything more sinister.

    If it IS a battery leak, as long as the hardware hasn't been affected a new battery and case should cosmetically fix it.....

    As for the seller - the Mis-sale of Goods Act could or SHOULD have been read.... Sadly though in your case this doesn't apply but I am sure you know what I mean insofar as the "SPIRIT" of it......

    I hope this works out for you and ..... YOu are not left "hanging on the telephone"?

    ((((SORRY!!!)))

    xxx

    Seems like a battery issue from the looks of it. If you are confident in tinkering with gadgets I'd suggest opening it up to have a look. Here's a video that shows you how to go about opening the back cover and accessing the battery.

    youtu.be/PDA…ikY

    That should give you a clearer idea on what's causing the problem. If it is a battery issue replacing it might solve the issue. Also, I suggest you only use the original charger provided by the manufacturer. Hope this helps.

    Original Poster

    cloudthecat

    Personally speaking, I wouldn't "sell it on" .. ... As this will not only … Personally speaking, I wouldn't "sell it on" .. ... As this will not only make one as naughty as the original seller, but also, not do your own gravitas any good... .... Looking at the photo - it is difficult to say whether or not it is, like you say due to the corrosion of a battery leak and the swelling that this causes,....Even so, - as in - even if it was - I wouldn't feel comfortable giving this phone in this state to my relatives and so on....You COULD if you want - take it to a decent reputable phone repairer on the High Street and ask their professional opinion as to whether they think that this is purely a toxic battery acid leak - or indeed anything more sinister.If it IS a battery leak, as long as the hardware hasn't been affected a new battery and case should cosmetically fix it.....As for the seller - the Mis-sale of Goods Act could or SHOULD have been read.... Sadly though in your case this doesn't apply but I am sure you know what I mean insofar as the "SPIRIT" of it......I hope this works out for you and ..... YOu are not left "hanging on the telephone"?((((SORRY!!!)))xxx


    well i dont think i'd be as bad as the seller if I was upfront about the issue.
    hmm so new battery might not even work in it if the acid has leeked. how do i know what phone repair shop is reputable?

    Over The Knee

    Not from eBay, is it?


    unfortunately not. was a cash sale.

    cloudthecat

    Personally speaking, I wouldn't "sell it on" .. ... As this will not … Personally speaking, I wouldn't "sell it on" .. ... As this will not only make one as naughty as the original seller, but also, not do your own gravitas any good... .... Looking at the photo - it is difficult to say whether or not it is, like you say due to the corrosion of a battery leak and the swelling that this causes,....Even so, - as in - even if it was - I wouldn't feel comfortable giving this phone in this state to my relatives and so on....You COULD if you want - take it to a decent reputable phone repairer on the High Street and ask their professional opinion as to whether they think that this is purely a toxic battery acid leak - or indeed anything more sinister.If it IS a battery leak, as long as the hardware hasn't been affected a new battery and case should cosmetically fix it.....As for the seller - the Mis-sale of Goods Act could or SHOULD have been read.... Sadly though in your case this doesn't apply but I am sure you know what I mean insofar as the "SPIRIT" of it......I hope this works out for you and ..... YOu are not left "hanging on the telephone"?((((SORRY!!!)))xxx

    Over The Knee

    Not from eBay, is it?


    The acid leak should show..... both on the battery and in or around the casing.....

    As for the phone repairers, the thing to do, is to take your phone with you in to the shop, and the shopping centre and so on and take it from there.... .... For a start there are repairers at large Carphone Wharehouse type shops that will "look" at it and give you their "opinion" there are also smaller shops that will do the same for no cost,,, ,... When you have got the opinion of (say) 3 or 4 of them the consensus opinion will tell you what to do or what it is, and then take it from there.. ... . OR buy a NEW (not reconditioned) battery and cover for the phone and hope that cures the issue......

    Li-ion batteries don't typically leak and if they did they tend to burn/explode when lithium meets oxygen.

    Like in this video

    Original Poster

    cloudthecat

    The acid leak should show..... both on the battery and in or around the … The acid leak should show..... both on the battery and in or around the casing.....As for the phone repairers, the thing to do, is to take your phone with you in to the shop, and the shopping centre and so on and take it from there.... .... For a start there are repairers at large Carphone Wharehouse type shops that will "look" at it and give you their "opinion" there are also smaller shops that will do the same for no cost,,, ,... When you have got the opinion of (say) 3 or 4 of them the consensus opinion will tell you what to do or what it is, and then take it from there.. ... . OR buy a NEW (not reconditioned) battery and cover for the phone and hope that cures the issue......


    hmm well like i said there is a whiteish substance around where the seam is not joined, that could be leaking battery acid.
    basically i'm screwed i've just wasted my money on a phone thats probably f#cked. great.
    we have a few phone repair shops here most are privately owned, not sure how trusty they are. i've read if the phone isnt reassembled correctly it will mess up the lcd display.
    so it's like if i put it in i could end up worse off.

    little_green

    hmm well like i said there is a whiteish substance around where the seam … hmm well like i said there is a whiteish substance around where the seam is not joined, that could be leaking battery acid. basically i'm screwed i've just wasted my money on a phone thats probably f#cked. great.we have a few phone repair shops here most are privately owned, not sure how trusty they are. i've read if the phone isnt reassembled correctly it will mess up the lcd display.so it's like if i put it in i could end up worse off.


    That will most likely be adhesive.

    As I say, take it to those repair shops to start off with and take it from there I don't think that you are *****ed YET.....

    These things happen.... Take the battery out and ... ... .. See what state it is in,...... But DEFINITLEY do take it to the shops to start off with and take things from there..... It may be that all you need is a cover and new battery etc/

    Original Poster

    cloudthecat

    As I say, take it to those repair shops to start off with and take it … As I say, take it to those repair shops to start off with and take it from there I don't think that you are *****ed YET.....These things happen.... Take the battery out and ... ... .. See what state it is in,...... But DEFINITLEY do take it to the shops to start off with and take things from there..... It may be that all you need is a cover and new battery etc/


    fingers crossed just the hassle. whats the going rate for battery replacement?
    seen batteries on ebay for between 6 & 12 quid

    and liked the blondie reference just to stressed to appreciate it lol

    Original Poster

    also i'm guessing since the phone is second hand there's no chance the manufacturer warrenty would still be valid?
    edit scrap that apparently only 6 month warratny on battery anyways
    Edited by: "little_green" 27th Dec 2016

    little_green

    fingers crossed just the hassle. whats the going rate for battery … fingers crossed just the hassle. whats the going rate for battery replacement?seen batteries on ebay for between 6 & 12 quidand liked the blondie reference just to stressed to appreciate it lol


    LOL!!!

    You will be fine PROMISE!!!

    Just be a good person, and take it to the lil "looky looky" man in the phone repair shop and he will make it allllll better for you again!

    PROMISE!

    :-)

    NEXT time.. .. .. ... A lil less spped and a lil more haste maybe???

    Or RESEARCH!!!

    LOL!

    Original Poster

    cloudthecat

    LOL!!!You will be fine PROMISE!!!Just be a good person, and take it to … LOL!!!You will be fine PROMISE!!!Just be a good person, and take it to the lil "looky looky" man in the phone repair shop and he will make it allllll better for you again!PROMISE!:-)NEXT time.. .. .. ... A lil less spped and a lil more haste maybe???Or RESEARCH!!!LOL!


    just been told the battery could explode at any point & i should remove it from my house asap....is that legit?

    Why not just take it back,not as described.

    Original Poster

    farmeruk1

    Why not just take it back,not as described.


    coz its gumtree

    Original Poster

    shauneco

    Li-ion batteries don't typically leak and if they did they tend to … Li-ion batteries don't typically leak and if they did they tend to burn/explode when lithium meets oxygen.Like in this video


    if they explode when lithium meets oxygen how can the batteries be replaced as they will come into contact with air?

    cloudthecat

    LOL!!!You will be fine PROMISE!!!Just be a good person, and take it to … LOL!!!You will be fine PROMISE!!!Just be a good person, and take it to the lil "looky looky" man in the phone repair shop and he will make it allllll better for you again!PROMISE!:-)NEXT time.. .. .. ... A lil less spped and a lil more haste maybe???Or RESEARCH!!!LOL!




    NEXT time.. .. .. ... A lil less spped and a lil more haste maybe???

    A little less speed or research
    Edited by: "farmeruk1" 27th Dec 2016

    Whoever is telling you this information is .. .. .. ... Well wrapped up in cotton wool or bubble wrap and has insurance for getting on and off a bus and leaving the safety of their house....

    There ARE risks with everything - but these risks CAN be mitigated and managed accordingly..... PROMISE!

    little_green

    coz its gumtree



    Hmmm not sure why that maters. Did she not go to a house.

    farmeruk1

    [Exactly. A little less speed ? lol


    Errrr?????

    Your POINT that is both USEFUL and on the SAME subject?

    Or are you just the English Grammar Typography Police?

    cloudthecat

    Errrr?????Your POINT that is both USEFUL and on the SAME subject?Or are y … Errrr?????Your POINT that is both USEFUL and on the SAME subject?Or are you just the English Grammar Typography Police?



    LOL.


    NEXT time.. .. .. ... A lil less spped and a lil more haste maybe???

    Or RESEARCH!!!


    LOL

    Im sorry but you seemed to find your comment above funny.

    As i did with mine.

    But whats good for the goose...........

    little_green

    if they explode when lithium meets oxygen how can the batteries be … if they explode when lithium meets oxygen how can the batteries be replaced as they will come into contact with air?



    They're sealed and are supposed to stay sealed but they often swell up and eventually may even pop open and catch fire, li-ion is very volatile when it meets oxygen.

    Internal batteries are still sealed just like the removable ones.

    I'm not a fan of inbuilt batteries for that very reason, I've had batteries swell and you've probably seen the news when they've randomly caught fire.

    Typical swollen battery

    http://wirelessrev.ca/wp-content/uploads/cache/images/2016/12/23/2576753367.png

    Blomin heck mate........I would have this battery out and put in a place where no damage can be done if it starts to leak or worse. Batteries can and do leak/explode

    Original Poster

    So basically money down the drain

    little_green

    So basically money down the drain



    Get back in contact with the seller. Clearly they knew about this and didn't say anything. Doesn't matter if it's Gumtree.

    Original Poster

    joshp

    Get back in contact with the seller. Clearly they knew about this and … Get back in contact with the seller. Clearly they knew about this and didn't say anything. Doesn't matter if it's Gumtree.


    I have messaged the seller they replied once saying if it's not charging I should use another charging cable, ignored my questions re the battery/back.
    They failed to reply to my 2 further messages

    little_green

    I have messaged the seller they replied once saying if it's not charging … I have messaged the seller they replied once saying if it's not charging I should use another charging cable, ignored my questions re the battery/back. They failed to reply to my 2 further messages



    Have you tried going back to their house one evening?

    Original Poster

    joshp

    Have you tried going back to their house one evening?


    Can't my partner met them didn't go to their house, that was our choice though the gave us the street and I asked them if they could meet halfway as didn't forsee any problems.
    To be fair though not sure I could just turn up at their door anyway isn't that harassment, police would just say buyer (me) should have checked everything properly before handing over cash

    little_green

    Can't my partner met them didn't go to their house, that was our choice … Can't my partner met them didn't go to their house, that was our choice though the gave us the street and I asked them if they could meet halfway as didn't forsee any problems. To be fair though not sure I could just turn up at their door anyway isn't that harassment, police would just say buyer (me) should have checked everything properly before handing over cash



    I guess you're going to have to take the loss then if you can't be motivated enough to pursue.

    Whilst I'm no legal expert I'm pretty sure you'd be fine knocking their door once to see what they say if they answer, if you kept doing it then maybe. No one said anything about getting the Police involved.

    Original Poster

    joshp

    I guess you're going to have to take the loss then if you can't be … I guess you're going to have to take the loss then if you can't be motivated enough to pursue.Whilst I'm no legal expert I'm pretty sure you'd be fine knocking their door once to see what they say if they answer, if you kept doing it then maybe. No one said anything about getting the Police involved.


    Lol I just think turning up at their door they would threaten to call the police if I don't leave. I mean they basically sold me a bomb so that shows how heartless they are

    Original Poster

    Does anyone know where would buy a non working device. Looked on mazuma but they'll give me 15 quid for a non working honor 7.
    It's not even non working it just needs a new battery. I just cba with the hassle of getting one

    reading this thread it seems you don't want to do anything to help yourself at all. Just buy a new battery and back cover and if you can't do it yourself take it to a shop and get it changed. If one repair shop says no then take it to another you've got less to lose if you do this than just selling it on.

    you've been given good advice on this thread all you need to do is act on it. You're going to have to put some effort in to it rather than just saying can't be bothered. no one else is going to do it for you.

    which also brings me to the point if you can't be bothered to do anything then why ask the question!
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