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    Phones 4U = Joke!

    Well, took my OH's mobile in as it had broken and had to send it away for a replacement, the warranty centre recommended i sent it via the store as it would be tracked and would not cost us anything. This was last sunday and still no phone today, phoned the warranty repair centre and they have not received his phone, called phones 4u store i took it to and they have no record of receiving it and the phone is not there - i am waiting on the manager calling me back but what can i do? I am livid! The guy who took the phone never gave us a receipt or anything and OH has had no phone 4 over a week! Don't know what to do!

    15 Comments

    you should have taken a receipt of the guy...as thats your only proof that you took the phone in...otherwise its his word against yours....

    another option will be to tell the manager exactly what date and time you took the phone in and get them to check the cctv...and that should show handing a phone over.....try tell them you want to be there the see the cctv footage incase they try any cover up stories

    no receipt !!!

    Consumer Direct (08454 04 05 06) for advice. But as above, having no receipt is gonna be your downfall.

    Original Poster

    i know, wish i hadve got a receipt but as they have no computer at their front desk he wrote all details down on a piece of paper and said he would log it when he got to his computer, i honestly didnt give it a 2nd thought that it might go missing!

    Well that piece of paper probably went into a shredder, and your phone into his pocket.

    But the phone would be useless in his pocket if it's broken and furthermore the guy would know that the moment you say it's gone missing you'd just contact your phone company and get the IMEI number barred.

    I'd just hold fire and see what the manager comes up with, then kick up a fuss in the shop and threaten to take it further if he tries to make out you're lying.

    Original Poster

    stefor;7985969

    But the phone would be useless in his pocket if it's broken and … But the phone would be useless in his pocket if it's broken and furthermore the guy would know that the moment you say it's gone missing you'd just contact your phone company and get the IMEI number barred.I'd just hold fire and see what the manager comes up with, then kick up a fuss in the shop and threaten to take it further if he tries to make out you're lying.



    thanks, i just wish they would hurry up and call back! i will prob go in this afternoon if i hear nothing and that way he will have to do something about it plus hopefully he will check cctv if they cant find the phone. the screen was broken on the phone it was just black with no colour so not much he could do with it, im hoping its just a mix up but cant be bothered with having to wait another week or so on the phone with oh moaning about having no phone!

    Make a note of the time you went, ask them to check the security cameras to show you gave it in.
    Escalate to police as attempted theft if they dont look at the camera and assist you.
    Speak to the citizens advice bureau.

    All is not lost without a receipt.

    Dont panic though... note everything that happens from now on, who you speak to etc. times dates.

    Original Poster

    5nowman;7986139

    Make a note of the time you went, ask them to check the security cameras … Make a note of the time you went, ask them to check the security cameras to show you gave it in.Escalate to police as attempted theft if they dont look at the camera and assist you.Speak to the citizens advice bureau.All is not lost without a receipt.Dont panic though... note everything that happens from now on, who you speak to etc. times dates.



    thank you :thumbsup:

    My x housemate used to work for them, phones4u are sooooo dodgy, they're almost corrupt!

    The amount of scams they pull, esp insurance, cashback etc are out of the world!

    richx45;7986550

    My x housemate used to work for them, phones4u are sooooo dodgy, they're … My x housemate used to work for them, phones4u are sooooo dodgy, they're almost corrupt!The amount of scams they pull, esp insurance, cashback etc are out of the world!



    Has your housemate worked for every other mobile telephone retailer in the UK as a comparison?

    BFN,

    fp.

    fanpages;7986616

    Has your housemate worked for every other mobile telephone retailer in … Has your housemate worked for every other mobile telephone retailer in the UK as a comparison?BFN,fp.



    Not all a couple I think, but I personally wouldn't use them after all storys I heard!

    richx45;7986657

    Not all a couple I think, but I personally wouldn't use them after all … Not all a couple I think, but I personally wouldn't use them after all storys I heard!



    Every retailer has "stories"; Phones4u may be perceived as having a larger quantity if you know somebody who used to be an employee.

    I was at Phones4u's Head Office in 1999 for a number of months.

    Plenty of stories then too... especially the day I met John Caudwell. Entertaining... for all the wrong reasons!

    BFN,

    fp.

    did you get this sorted then??
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