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    Pixmania question

    Hi, I ordered a Panasonic Lumix TZ5 on Thursday. In my order tracking page, it went from Payment, Validation, Preparation, but has not gone to "Forwarding" yet, and on the order page it says "temporarily out of stock", but whats strange is just above it says "your package is ready to send" - I know its a terrible site, but nowhere else had it in stock.

    So basically it says its ready to send, but also "out of stock" at the same time! Has anyone had this with Pixmania before?

    7 Comments

    Original Poster

    http://www.russdavey.pwp.blueyonder.co.uk/p.jpg

    Banned

    Sorry to hear this. Yes, its quite common with this company unfortunately.

    Contact them for a refund and buy elsewhere. At least then you will get further protection from the Sale Of Goods Act, which you wont get from French Company.

    Original Poster

    Thanks guv, rep given

    Trouble is, stock is hard to find. Still dont understand why it says "ready to send" **** company

    Make sure they give you the refund - took us 3 or 4 months of constant phone calls and emails before we finally actually got a refund - they kept saying they would do it, but when we checked they hadnt. So dont just trust them if they say they have refunded you

    Original Poster

    kelly_o_fanatic;4327589

    Make sure they give you the refund - took us 3 or 4 months of constant … Make sure they give you the refund - took us 3 or 4 months of constant phone calls and emails before we finally actually got a refund - they kept saying they would do it, but when we checked they hadnt. So dont just trust them if they say they have refunded you



    Thanks Kelly - wish Id never ordered from them now. Strange thing is the camera is now showing as "In Stock" on the product page and in my Order Tracking page. It just hasnt been posted yet. If its in stock I'll still have it, as its near impossible to find anywhere else, but I just cant trust their stock information.

    What a terrible website.

    EDIT: They seem to have posted it now, also just found out the charger will be european and the manual in French - its nice that none of this is clear on the website.

    pixmania are b*stards, they are actually a french based company.. with regards to the camera.. its shot up in price over last month due to low stock levels from panasonic. reason being the tz6 and tz7 comes out on march 9th. I suggest you get a refund and wait for a few weeks for the price to hopefully plummet on this model. hope all goes well with refund from pixmania mate

    Original Poster

    It now shows as ready to send and they have added an invoice number and PDF so theyve taken the money, but have not dispatched it yet. It also says "out of stock" under "current availablity". Doesnt look good.


    EDIT: Turned up today, albeit rattling around in a cardboard box so not great packaging (doesnt seem to be damaged though). Also I appear to have a UK version with an English manual and cables. So all is well. Im glad I wasnt given the run around like other people, but feel I had a close shave here.

    I had a bad feeling about Pixmania from the start, when I couldnt remove their "extras" such as the "insurance" and "VIP card" from my basket, and this was made worse by their lack of communication on the progress of my order. But I seem to have got lucky this time.
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