Pixmania/Dixons group Problem.any suggestions??

6 replies
Found 10th May 2011
I purchased a 40 samsung telly on the 1st of May 2009 at the cost of £784 from Pixmania(Dixons Group).It has developed the screen flickering problem sammy's are so famous for.I contacted samsung and they said contact pixmania as its out of warranty.Contacted Pixmania via email and they instantly sent a repair return label.Called pixmania to arrange collection and they flat out refused collection saying that they wont do anything about it and if any queries call their complaints dept in Paris !!!
Called consumer direct and they said follow it through by sending a recrded letter to DSG head office.Any suggestion of how best to do it??
Any experiances any body has had dealing with pixmania??

Thanks

6 Comments

Have a look here direct.gov.uk/en/…096

and

consumer-tools.direct.gov.uk/con…79/

Don't know where you will get with it as you are a year out of the standard 12 month warranty but if you can play on the fact that Samsungs are known for their screen flicker issues and you made an attempt to resolve this matter a long time ago you may get somewhere especially if you are persuasive enough. I would also look at sending a moan to John Browett, Chief Executive of Dixons Group explaining the lack of contact regarding this matter.
Edited by: "simplyjimbo" 10th May 2011

Go dexter on their asss

Original Poster

mittu1

Go dexter on their asss


Its a different cartton network type of Dexter not the killer type

Original Poster

simplyjimbo

Have a look here … Have a look here http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Howtocomplainaboutgoodsandservices/DG_196096and https://consumer-tools.direct.gov.uk/consumer-advice/template_letters/SGA1979/Don't know where you will get with it as you are a year out of the standard 12 month warranty but if you can play on the fact that Samsungs are known for their screen flicker issues and you made an attempt to resolve this matter a long time ago you may get somewhere especially if you are persuasive enough. I would also look at sending a moan to John Browett, Chief Executive of Dixons Group explaining the lack of contact regarding this matter.


Thanks

Here is something else that may help regarding your letter or telephone calls of complaint. businessballs.com/com…htm

since pixmania are in france, , you may be able to invoke the EU 2 year warranty (not vaild in the UK cos our sale of goods act is a lot more comprehensive...and confusing)
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