Planet X bikes

Found 6th Jun
Hi, has anyone any experience of getting a refund for a faulty bike from Planet X?

My frame cracked in two places during just the 5th ride. Had a very disappointing response from their warranty team suggesting I had had a crash despite the bike being well cared for and never abused.

just looking for anyone else's experience in getting a refund as I've lost all confidence in their products and do not want a replacement bike as I'd not feel safe riding it.

Thanks in advance.
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1 Comment
Do you have images of the bike to post here?
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