Groups

    Play.com Advise.....Please

    ive cant work out how to use my play funds on play......
    it is my first item sold if that makes any difference...
    i understand it takes 21 days to get to your bank but i thought you could use it on play straight away.........

    23 Comments

    21 days if youve only just opened your account, but to get the funds you need to go to the item that was sold and click on the item despatched button to get the funds into your playfunds account

    Original Poster

    ttsese;3775130

    21 days if youve only just opened your account, but to get the funds you … 21 days if youve only just opened your account, but to get the funds you need to go to the item that was sold and click on the item despatched button to get the funds into your playfunds account



    done that its showing as a balance .......

    how or when can i use that to buy something fom play.......

    click on your account summary to check, it usually takes a few minutes for the funds to be credited

    is it showing as a playfund balance?

    if it is you can use it striaght away when your in checkout you should get the option to use your playfund

    Original Poster

    ttsese;3775308

    click on your account summary to check, it usually takes a few minutes … click on your account summary to check, it usually takes a few minutes for the funds to be credited



    its showing as a balance, is there a button on the checkout page to use playfunds not my credit card,,,,,,,,,,,

    Original Poster

    i cant find it for ****......... what am i doing wrong........

    there should be either an option or a button to select it the option should definitely be before you confirm/place your order at the end, Its been some time since i had any playfunds so cant remeber clearly

    Original Poster

    ttsese;3775376

    there should be either an option or a button to select it the option … there should be either an option or a button to select it the option should definitely be before you confirm/place your order at the end, Its been some time since i had any playfunds so cant remeber clearly



    no option only for discount codes or vouchers.........

    itis showing as a balance though...........

    on the right near the voucher buttons is there any playfund option?

    because i cant check on it myself because i dont have any funds atm

    Original Poster

    ttsese;3775400

    on the right near the voucher buttons is there any playfund … on the right near the voucher buttons is there any playfund option?because i cant check on it myself because i dont have any funds atm



    nope no option.........

    honestly how i remember it is you should get an automatic option or prompt to use your playfunds as long as you do have it

    going through it on my account but no funds so hard for me to find out how to do it

    Original Poster

    ttsese;3775449

    honestly how i remember it is you should get an automatic option or … honestly how i remember it is you should get an automatic option or prompt to use your playfunds as long as you do have itgoing through it on my account but no funds so hard for me to find out how to do it



    maybe i need to wait item sold this evening, can be the only explanation.....no playfunds icon anywhere..........

    no, as long as you click on the item despatched button the funds will be credited to your account ready to use straight away

    did you click on the item despatched button and is the money in your current balance on your account summary page?

    Original Poster

    ttsese;3775479

    did you click on the item despatched button and is the money in your … did you click on the item despatched button and is the money in your current balance on your account summary page?



    yes its showing as a current balance now........


    CURRENT BALANCE

    £254.30

    This is the current value of your PlayFunds account. You can spend this on Play.com.

    also how long have you had your playtrade account for and when did you attach a bank account to it?

    not too sure, i would just confirm the order and see if the playfunds option comes up if it doesnt just cancel the order. all money shoyld be reinstated back to you

    Original Poster

    ttsese;3775501

    also how long have you had your playtrade account for and when did you … also how long have you had your playtrade account for and when did you attach a bank account to it?



    yesterday..............

    might have something to do with play needing 21 days to confirm your datails but i thought i hat was only for withdrawing it to a bank account

    Original Poster

    ttsese;3775571

    might have something to do with play needing 21 days to confirm your … might have something to do with play needing 21 days to confirm your datails but i thought i hat was only for withdrawing it to a bank account



    o well i'll see tomorrow........thanks for your advise rep left..........

    thanks sorry i couldnt help anymore, i remember it being really staightforward - option "would you like to use your playfunds" and then you select it

    your account becomes active exactly 21 days after your first sale (which you need to confirm as despatched). After that time you can transfer your funds to a bank account (for 5% of the amount) or when you go to finalise a sale on Play, you will see an option on the right of the screen to use your playfunds. No charge for using it this way.

    I know all this because these options finally opened for me yesterday after 21 days...and I confirmed this with PLay.com.

    Original Poster

    splinters;3776995

    your account becomes active exactly 21 days after your first sale (which … your account becomes active exactly 21 days after your first sale (which you need to confirm as despatched). After that time you can transfer your funds to a bank account (for 5% of the amount) or when you go to finalise a sale on Play, you will see an option on the right of the screen to use your playfunds. No charge for using it this way.I know all this because these options finally opened for me yesterday after 21 days...and I confirmed this with PLay.com.



    cheers dude.............

    I had this problem, it takes 21 days before you can actually use these funds for something.
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Can't delete friends on Xbox 360 or accept any friend requests, anyone know…33
      2. Sad Gazza anecdote August 8th 2017 - Beyond help?1118
      3. Sad news about Barcelona26113
      4. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7764188

      See more discussions