PLAY.COM, EMAIL ADDRESS REQUIRED

14 replies
Found 27th Jul 2010
anybody know it, just want to complain to them
thanks

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14 Comments

You'll be lucky,i've complained in writing and had no repsonse,crap company.

avoid this company terrible to deal with

They just ignore you, I complained about their level of security (none!) and they never bothered to reply.

honeyb35

They just ignore you, I complained about their level of security (none!) … They just ignore you, I complained about their level of security (none!) and they never bothered to reply.



What happened?

They wont reply at all wouldnt even bother

phone them. they've never replied to me via email.

i've used the customercare e-mail and i've always had a response. Yes they are not the greatest but most of the time they deliver what i order.

Thats a bit harsh!

I have never had a problem with the at all in all the years I have used them.

shedboy66

avoid this company terrible to deal with

Banned

If they do reply, it will have nothing to do with your query and say "due to the nature of your query, we feel it would be better resolved over the phone". No matter how simple your query. I don't think they like putting things in writing.


Games247

Thats a bit harsh!I have never had a problem with the at all in all the … Thats a bit harsh!I have never had a problem with the at all in all the years I have used them.



But when you do...! Not good really.

dcx_badass

I emailed yesterday night with a complaint and got a £10 voucher as an … I emailed yesterday night with a complaint and got a £10 voucher as an apology this morning. I must just be a high roller.



Result. Which address did you use?

I've also got issues with play. Had a few items get canceled and a few just not turn up. They are going down hill and fast in my experience.

May have to give a nice complaint email to. if anything so they can see that customers are not happy.

Any key points you put in your mail DCX ?. After the HDD issues, some t shirts, book, blu ray ...... I feel a voucher is deserved .
Edited by: "teraomi" 29th Jul 2010

Banned

I still struggle to understand why people buy high value items from play when they only give you a 28 day warranty. Then you're on your own with the manufacturer who may be based in China!
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