Groups

    Play.com email support.

    How on earth do you get in touch with ANYONE at Play via email? I have been trying to cancel an order for 10 days now. I login to my account and there is an option there to cancel order, but of course when I click it I get an error message, have been doing for 10 days as mentioned so it's not a temp glitch:


    The website has encountered a problem.

    The Play.com servers encountered a problem and were unable to display the page you requested. Click Refresh or Back in your browser to try again. If this problem persists, please email us at [email protected]play.com and let us know.

    So I email the address given and get an autoresponder saying:


    ****THIS MAILBOX IS UNATTENDED*****

    Please contact Play.com by visiting play.com/hel…esk

    ****PLEASE DO NOT REPLY TO THIS EMAIL****

    So I head to the helpdesk, spend the next 20 minutes trying to find any information on cancelling an order...there isn't any...spend another 10 minutes trying to find an email address or contact form, eventually find one that is for reporting technical issues so use that...I explain the error I get when I try to cancel as well as the fact the info they give on the error page just further wasted my time (it took me 10 minutes to write the email that bounced!!). 4 days later now and still no response.

    They don't like to make it easy, huh?

    1 Comment

    Hi

    You probably know this but there is a number listed in saynoto0870 - last chance saloon?

    Play.com
    0845 8001020
    01534 877595
    Fax: 01534 631580

    ** 01534 number is Channel Islands, BT do not include this in their inclusive call plans. **
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Win a luxury five-star break for two in Paris with Le Bristol Paris and Eur…67
      2. Win a Davosa Ternos Submariner Wristwatch worth £64545
      3. Win a flagship smartphone - the HTC U1134
      4. Magazine competitions - Issue 39 @ tvchoicemagazine.co.uk66

      See more discussions