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    Play.com fake item what are my rights?

    I purchased a 32GB USB drive from play.com on 19th January as a gift for my mum. I gave it to her 2 weeks later, she loaded it up, took her a few weeks to put all her information on it and at first it worked. Last week it stopped working, she tried testing the information on her computer, multiple dvd players etc. and it kept saying corrupt data.

    I did a search on here to see if anyone else had the same problem and I found the thread
    hotukdeals.com/tag/dea…172

    I ran the software listed on this thread and as other users in this thread found, I found that the USB stick had a capacity of 4GB and not 32GB.

    I emailed play.com and explained and asked how I could return the item and received the response that it was not eligible for a refund as it had gone 28 days since I bought it.

    Do I have any rights here? I will email trading standards but as far as I can see this item was sold as fake/counterfeit and they must have known that these items were sent out to so many people - they removed it from their site and from that thread other people have complained, but I receive no email recalling it or any information, and now they are refusing to refund or replace the item.

    Is there anything I can do or am I screwed because it's past 28 days - even though the item is a fake and not as described?

    Appreciate any help, thank you!

    17 Comments

    got same prob but have 10 of them!!!! not happy at all not sure what to do

    You have rights yeah. The item is not "correctly described" so its in breach of the sales of goods act. You can return it on that basis.

    Also report to Trading Standards that they are selling counterfeit goods.

    As far as I am aware, play.com are not subject to UK law because they're based in Jersey. So the Sale of Goods Act does not apply and Trading Standards are about as much use as a chocolate teapot! OP got play.com's standard reaction of sticking two fingers up at their customers. If anyone fancies their chances in a Jersey court against a Jersey resident then they've probably got more money to waste than the cost of a USB drive.

    Wasn't someone saying on here a few days back (I can't find the thread)) that as Play work out of Jersey the usual safeguards like the soga doesn't apply to them?

    Yeah the sale of goods act only covers purchases made in the UK. Did you pay on a credit card or a visa debit card as you could try to do a charge back through your bank.

    Forgot about them being Channel Islands.

    Next step would be to contact the Jersey Police Force and their trading standards to make a complaint.

    Banned

    Tweet them @playcom recieved item is confirmed as a fake. (if they don't help you over the phone)

    tony_s1

    As far as I am aware, play.com are not subject to UK law because they're … As far as I am aware, play.com are not subject to UK law because they're based in Jersey. So the Sale of Goods Act does not apply and Trading Standards are about as much use as a chocolate teapot! OP got play.com's standard reaction of sticking two fingers up at their customers. If anyone fancies their chances in a Jersey court against a Jersey resident then they've probably got more money to waste than the cost of a USB drive.



    They do have a good trading standards.

    Have a read through hotukdeals.com/dea…296, we all ended up getting a £50 gift card free thanks to Jersey Trading Standards.

    yup even if they are Jersey based they still have to abide by this gov.je/Sta…spx

    Which is essentially the same. The item is either not satifactory quality or it is not correctly described. Either way they are in breach of contract!

    anyone got a contact email for play to complain to??

    "The Supply of Goods and Services (Jersey) Law 2009 requires you to supply me with goods which are of satisfactory quality. The (item) is not of satisfactory quality for the reasons given above and you are, therefore, in breach of contract. "

    Example complaints letters.
    Edited by: "maximoshark" 3rd Mar 2011

    I stopped using Play.com a while ago exactly becuse of incidents like this and shocking customer service.

    Have you tried reformatting it as I think one of the FAT systems has a 4Gb limit? Right-click on USB drive in My Computer & try formatting it as NTFS or try this utility:

    softpedia.com/pro…tml

    belch

    Have you tried reformatting it as I think one of the FAT systems has a … Have you tried reformatting it as I think one of the FAT systems has a 4Gb limit? Right-click on USB drive in My Computer & try formatting it as NTFS or try this utility:http://www.softpedia.com/progDownload/HP-USB-Disk-Storage-Format-Tool-Download-123786.html



    FAT32 has a 4GB limit on a single file. It can store mutiple files to much more than 4gbs. As long as no single file is larger than 4gbs.
    Edited by: "maximoshark" 3rd Mar 2011

    Banned

    Good luck. Play's CS are a bunch of inbred retards.
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