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    Play.com order damaged! again!

    Ok so I ordered a sd card about 2 weeks ago and the lock switch is missing, so it wont work. I've got the email from them saying to send it back. Then on top of that yesterday I got my other order, a pack of 100 dvd-r's and when i've opened them 4 of them are cracked! I cant really be bothered sending the dvds back because my local post office has closed down and the nearest one is in the city centre. I would like to just send the damaged 4 back and get them replaced but don't know if they would do that.

    I'm considering phoning them and telling them how angry I am but don't know what I can do other than sending the whole lot back and not just the damaged dvds. Does anybody know of any ideas? or anything that I can say on the phone to get them to send me 4 replacement dvds?

    Thanks inadvance

    5 Comments

    Banned

    If they were UK based, they would have to of paid the return postage for the faulty goods. Unfortunately they are Jersey based... they can tell you what they like and it seems they just did!

    4 broken DVDRs isnt worth getting upset about (and lets be fair - that was the postman probably!) However, I would send back the SD card and make sure you send it with a receipt of postage so you could claim from the PO if play say it never arrived!

    maybe your postman doesnt like you

    ciarancfc;3576561

    maybe your postman doesnt like you



    lol, made me chuckle!!:lol:

    I've had the odd cracked cd case but I just let it go...

    i got sent 100 cd-r instead of dvd-r so i sent them a mail telling them, they said for me to return the cd's but i told em to collect em its not my problem they sent the wrong stuff, so ive now got a load of spare cd's sat under the kitchen table hahhaah

    Original Poster

    If they were UK based, they would have to of paid the return postage for … If they were UK based, they would have to of paid the return postage for the faulty goods. Unfortunately they are Jersey based... they can tell you what they like and it seems they just did!4 broken DVDRs isnt worth getting upset about (and lets be fair - that was the postman probably!) However, I would send back the SD card and make sure you send it with a receipt of postage so you could claim from the PO if play say it never arrived!



    Yeah i feel sending it all off for just 4 dvds is not worth it, i'm just worried more might not look damaged but may still not work when it comes around to burning something on them.

    i got sent 100 cd-r instead of dvd-r so i sent them a mail telling them, … i got sent 100 cd-r instead of dvd-r so i sent them a mail telling them, they said for me to return the cd's but i told em to collect em its not my problem they sent the wrong stuff, so ive now got a load of spare cd's sat under the kitchen table hahhaah



    Did they still send you out the dvd-r's?
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