order-taking payment before despatch

2 replies
Found 27th Feb 2011
Had a bit of a nightmare with and wanted to share with you and advise check your bank accounts if you order something from them as they take the payment before despatching even when they don't have stock-despite saying in section 33 of their t+c's that they don't.
On the 20th feb i ordered a sackboy beanie for my son as a gift-only a small purchase of £5.99. Checked the status on the 22nd to see it say order processing, checked bank account-money had been taken. Checked the status again on 24th, as i'd not received the item, status change dto awaiting stock. So i fire off a contact us form asking whats going on, 1 day later i get this reply (which doesn't make a lot of sense)
"Dear .....

Thank you for your email.

We want to inform you that your order is in processing status and will be
dispatch to you shortly. Please be advise that you will be recieving an
email notifying you that the order was already posted.

Thank you so much for your valued custom.

Kind Regards,

Customer Support Team"

so i check the status again and the product is showing as instock and my order says processing.

Check the status again yesterday, to find its gone back to awaiting stock, so i fire off yet another form, advising how unhappy i am that money has been taken, yet i have no product and no idea whats going on, just received this reply-

"Dear .......

We are sorry that we have been unable to complete your order.

Unfortunately this item was only available in limited quantities and all
stock has now been sold. As it is unlikely that we will be able to offer
the item again in the near future we have cancelled the order. In the
unlikely event a charge has been made to your card a refund for the value
of the order will be processed within 5 working days.

Please accept our apologies for any inconvenience this may have caused you
and thank you for your patience and valued custom.

Kind Regards,

Customer Support Team"

I'm furious, but my order was only for a small amount. It could happen to others for a larger amount! They had my money for 1 week!

  1. Misc
  1. Misc

Argos are another that take money before dispatch! They took £398 for 2 beds the day after i had ordered in Dec last year and then a month later to tell me they dont have any instock and wont be getting any.

I ordered something from them once and used my card on my main account.
Later that day I wanted to purchase something else and hadn't got my purse to hand so I used my card from another account which I don't keep a lot of money in but which had enough to cover my purchase.
Little did I know, they then transferred all transactions from earlier on to my 2nd card as well as the new purchase.
The least they could have done was made it clear this was going to happen.

Edited by: "summerjoo" 27th Feb 2011
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