Groups Returns..

    How are play for returns? Do they pay postage or collect or is that wishful thinking?!

    THinking of buying a Xmas present early, but not sure about the product itself. Some good reviews, but bad too, with some bad points / issues about the product.

    So, any experiances?


    u can request for an RMA and ask that they send a postpaid label, think that still applies but ask them.

    I had to send an item back not too long ago, the customer service was pretty good about it, they give you a returns number and send it back at your own cost or you can request them to prepay it if its expensive. They then pay you back the postage costs if they have sent you the wrong item or if the item is broken/faulty.

    They wont refund you if you simply dont want the item and wish to return it (I think).

    Original Poster

    On their site it states

    You may return any unopened item within 7 days of receiving it, for a … You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item. * We will only refund delivery costs if the return is a result of our error. * We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.Please follow our returns procedure as explained above.

    Surely, they allow things to be sent back opened?! Otherwise how am i going to be able to see what its like. Suppose if it does have the faults which people in the reviews are going on about, i send it back as faulty.

    Nice to see they have extended returns for Chirstmas Gifts to the end of Jan though :-)

    yes, they only refund opened items when they are faulty not just when you want to see if the item is good or not.

    a quick question as i have never returned and item to play before. my girlfriend and mum got me the same xmas present both off play. can i return one of them? they are both unopened and not faulty but both got them a few weeks before christmas so the 7 days have past but they are within 28 days.
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