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    Play.com unwanted returns Help Wanted

    I bought the Animal Sunglasses from play and receive them today but they really dont suit me.
    It says on the website

    "You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item

    * We will only refund postage if the return is a result of our error.
    * We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error."

    i had to open the them to try them on to see if they suited me! so now i dont know if they will accept them back and i dont want to pay postage and then get them back again.

    any advice guys?

    1 Comment

    Return them under the distance selling regulations. BUT phone them first because it may not apply to them due to their location, maybe someone else can confirm?
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