Play.com - watch out if you buy anything expensive!

Taken from Rpoints - wasn't aware of this.

"Our returns policy is valid for 28 days from receipt of an item."

This is their returns policy, and I naively assumed that it would be extended if they supplied faulty goods.

Be warned - it won't. Exchanged emails with them recently over faulty goods bought outside this very short period of time, and they are refusing point blank to do anything about it. Basically, if your very expensive piece of kit (say, for example, a Nokia 770?) fails 5 weeks after you've received it, you're on your own!

A UK retailer wouldn't be able to get away with this because of the Sale of Goods legislation which protects consumers. Jersey doesn't - yet - have one in place.

Buy from Play at your own risk!

12 Comments

You still have the manufacturers warranty, and will be able to deal with them direct.

An interesting post, thanks Newbold.

I am also puzzled how Play.com get around the import duty thing as well.

Jersey is not even an EU member.:roll:

You can still contact your Credit Card Provider if you have been sold a faulty item etc ...........

Yup, mum bought a GBA game from play.com and opened the box to find that it was empty. Contacted them and was told that they couldnt do anything about it

dinosteveus

You can still contact your Credit Card Provider if you have been sold a … You can still contact your Credit Card Provider if you have been sold a faulty item etc ...........




Tried that before, if it's working the day it arrives then the credit card won't cover you. (That was Tesco credit card anyway.)

Inactive

An interesting post, thanks Newbold.I am also puzzled how Play.com get … An interesting post, thanks Newbold.I am also puzzled how Play.com get around the import duty thing as well.Jersey is not even an EU member.:roll:




I thought those comapnies use Jersey for anything under £17.99, anything over that and they ship from elsewhere don't they?

Benjimoron

I thought those comapnies use Jersey for anything under £17.99, anything … I thought those comapnies use Jersey for anything under £17.99, anything over that and they ship from elsewhere don't they?



They may well do, I don't know, but if they ship from the UK, then surely our legislation should be in force, ie; The Sale of Goods Act.

really pleased you posted this - i was considering spending over 500 quid with them. Was weighing up cheaper prices versus a possible return - you have tipped the balance - ta!

Original Poster

jelli89

really pleased you posted this - i was considering spending over 500 quid … really pleased you posted this - i was considering spending over 500 quid with them. Was weighing up cheaper prices versus a possible return - you have tipped the balance - ta!



Pleased to help - spending that amount of money you need to be sure of the company you're dealing with, and from what I've read of Play you're well out of it. I might buy the odd CD there, but no way would I buy anything costing more than a tenner.

jelli89

really pleased you posted this - i was considering spending over 500 quid … really pleased you posted this - i was considering spending over 500 quid with them. Was weighing up cheaper prices versus a possible return - you have tipped the balance - ta!



We very nearly bought a £500 samsung tv from play.com, But we decided to buy from 247 electrical, Only for Shitylink to lose the tv "in transit" :roll: .

Iom-RF

We very nearly bought a £500 samsung tv from play.com, But we decided to … We very nearly bought a £500 samsung tv from play.com, But we decided to buy from 247 electrical, Only for Shitylink to lose the tv "in transit" :roll: .



Ah yes, there must be a few people with sticky fingers working for city link, since our 37" LCD was also "lost in transit" :x grrrr. Ebuyer even admitted that someone had probably stolen it. :roll:

simplygifted

Ah yes, there must be a few people with sticky fingers working for city … Ah yes, there must be a few people with sticky fingers working for city link, since our 37" LCD was also "lost in transit" :x grrrr. Ebuyer even admitted that someone had probably stolen it. :roll:




....and not very sticky fingers as well, they managed to totally wreck a Thomson PVR from John Lewis, it was in 3 pieces !!!!

A replacement is being sent using Home Delivery Network !!!

Anyway, back to Play.com.;-)
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