PLEASE HELP!! broadband (16mb) no dial tone???

13 replies
Found 30th Sep 2009
ok so now going into second day i have broadband (provider sky) at a steady 16m with 1mb upspeed however i have no dial tone. i have connected the phone directly into the master still nothing borrowed my neighbours still nothing removed the face plate and used the test line yet again nothing from either phones. yet howcomes i have internet at full speed (if anything bit faster than normal???) i am very confused with this as to me it doesnt seem to make sense???? any ideas / help guys i googled this but all the answers refer to people having slowed internet which mine isnt its faster (well the correct speed i paid for)

thanks for ANY help and before vibone of bg come in i dont care that you have super dupper invisible majic broadband i want help from ADULTS not 12yr old boys who imagination have gone wild

sorry for the rant

thanks again in advance!

13 Comments

Have you tried it with just the phone connected and no internet conncected at all?

Original Poster

greg_68;6437702

Have you tried it with just the phone connected and no internet … Have you tried it with just the phone connected and no internet conncected at all?



yep just the phone with the neighbours bit of wire (for socket to phone) which was working in their house nothing inbetween from test socket to phone 1m cable max face plate on no difference

Try phoning BT, I had this a couple of months ago (router problem in the end) they were there within 3 hours.

Original Poster

greg_68;6437754

Try phoning BT, I had this a couple of months ago (router problem in the … Try phoning BT, I had this a couple of months ago (router problem in the end) they were there within 3 hours.



yeah but the call out charge is a rip off and enginer / hr is just as bad :x if i could sort it my self would save me over £100 :w00t:

jackt010;6437780

yeah but the call out charge is a rip off and enginer / hr is just as bad … yeah but the call out charge is a rip off and enginer / hr is just as bad :x if i could sort it my self would save me over £100 :w00t:



I didn't pay a bean.

Original Poster

greg_68;6437793

I didn't pay a bean.



how?

jackt010;6437857

how?



I just rang them and told them there was a fault on the line, can't remember whether they checked anything there and then but sent out an engineer straight away.

You don't have to pay if there is a fault on the line surely?

Original Poster

they wanted £100 call out and £60 / hr

i have reported it online and they are running another check but thankfully this time it has stopped at exchange (last time went through and said it was our fault) so they might of found the problem

if your internet is working but got no dial tone on the phone then its a landline fault.

The fact your getting internet would suggest its line line error.
Contact your land line provider

Internet and landline are different frequencys so you would still get internet connection .

jackt010;6438082

they wanted £100 call out and £60 / hr i have reported it online and they … they wanted £100 call out and £60 / hr i have reported it online and they are running another check but thankfully this time it has stopped at exchange (last time went through and said it was our fault) so they might of found the problem




there you go, there error and for them to fix it

I have just had the exact same problem . I lost the dial tone but still had internet. (with Virgin via BT line) A BT openreach engineer fixed the fault at the exchange end, but told me the adsl equipment that Virgin had at the exchange had caused the fault and would have to be replaced. So now I can talk, have a dial tone, but no internet. Virgin are useless and keep saying it is the router (i have tried 3 different ones, 3 microfilters and 2 new cables), and I have been almost 2 weeks without internet now. I told Virgin that the BT engineer said their equipment at the exchange needs to be replaced but they are having none of it.

Original Poster

i would settle for the phone atm selling my car and need it for that + family + calling people didnt relise how much i used it till now

you have checked your phone on another line?, might be best to try it at the neighbours..
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