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    please help - whats a fair refund

    ok, so i sold some dvd's on here for hubby and when they were received one of the cases was cracked and one had some writing on it ? i knew nothing about this.

    i have been asked by the buyer to give a partial refund but neither of us is sure how much this should be.

    if it helps, they sold for £5.00 and postage was £1.85 so i only made £3.15 from the sale.

    can anyone help with how much i should refund the buyer

    32 Comments

    New case = 20p? Writing = minor issue at best given the intrinsic value is still there - it still works.
    £1 if your feeling generous all in?

    how many dvd's

    seancampbell;6509979

    New case = 20p? Writing = minor issue at best given the intrinsic value … New case = 20p? Writing = minor issue at best given the intrinsic value is still there - it still works. £1 if your feeling generous all in?



    I agree.....sounds very petty to me

    Im not being petty, its just id got them as presents thats all (petty would be returning them and im not like that, i don't usually quibble anything) I didn't want to ask for much as a refund which is why i suggested this thread

    seancampbell;6509979

    New case = 20p? Writing = minor issue at best given the intrinsic value … New case = 20p? Writing = minor issue at best given the intrinsic value is still there - it still works. £1 if your feeling generous all in?



    + 1 from me:thumbsup:

    Any ideas on where to buy new cases too? I have no idea?
    Any help would be fantastic

    Original Poster

    renown;6509981

    how many dvd's



    3 dvd's in total

    Emzy81;6510017

    Any ideas on where to buy new cases too? I have no idea?Any help would be … Any ideas on where to buy new cases too? I have no idea?Any help would be fantastic


    pound land

    What had writing on it? o.O

    Ask for a picture of the damage and if you are 100% sure it wasn't there when you posted it just ignore them, ebay is full of people just trying to rip you off.

    Original Poster

    rwm24;6510082

    What had writing on it? o.OAsk for a picture of the damage and if you are … What had writing on it? o.OAsk for a picture of the damage and if you are 100% sure it wasn't there when you posted it just ignore them, ebay is full of people just trying to rip you off.



    wasn't ebay, it was on here and it was one of the cases i believe that had writing on

    seancampbell;6509979

    New case = 20p? Writing = minor issue at best given the intrinsic value … New case = 20p? Writing = minor issue at best given the intrinsic value is still there - it still works. £1 if your feeling generous all in?



    Would of thought that was more the surfice seeing as though your probably sold them for next to nothing.

    renown;6510074

    pound land



    Great thanks, do they come in packs? rep for that :thumbsup:

    patchy987;6510092

    wasn't ebay, it was on here and it was one of the cases i believe that … wasn't ebay, it was on here and it was one of the cases i believe that had writing on



    I don't understand why you or your husband would write on a dvd case though :?

    rwm24;6510082

    What had writing on it? o.OAsk for a picture of the damage and if you are … What had writing on it? o.OAsk for a picture of the damage and if you are 100% sure it wasn't there when you posted it just ignore them, ebay is full of people just trying to rip you off.



    Im here :oops:
    Wow i never realised people were so mean, ive lived a sheltered life! I have 100% feedback here and ebay

    The case had a girls name written on it, for privacy reasons i wont say the name!

    patchy987;6510092

    wasn't ebay, it was on here and it was one of the cases i believe that … wasn't ebay, it was on here and it was one of the cases i believe that had writing on



    Load of crooks on HDUK :whistling: tell um to swivel :w00t:

    I'm joking of course be fair with each other make love not war

    OP u made just over £1 for each dvd - so I would reckon 50p tops.

    Emzy81;6510100

    Great thanks, do they come in packs? rep for that :thumbsup:



    they usually come in like packs of 10 or 20...if its only 3 dvd cases you may consider swapping the broken cases with your own dvd cases and giving the good ones away as presents(thats only if you dont mind a slightly damaged case-which personally wouldnt bother me and would save you going to poundland!:thumbsup:)

    i wouldnt give a penny

    shaneomac;6510140

    they usually come in like packs of 10 or 20...if its only 3 dvd cases you … they usually come in like packs of 10 or 20...if its only 3 dvd cases you may consider swapping the broken cases with your own dvd cases and giving the good ones away as presents(thats only if you dont mind a slightly damaged case-which personally wouldnt bother me and would save you going to poundland!:thumbsup:)



    That one is a box set one (looks like a video case but isnt if you get what i mean??) any ideas on where to get one of those from? And good idea about the other case thanks

    Original Poster

    rwm24;6510104

    I don't understand why you or your husband would write on a dvd case … I don't understand why you or your husband would write on a dvd case though :?



    we didnt, this was one we got in a bulk buy of films a while ago, guess we never saw the writing

    Emzy81;6510008

    Im not being petty, its just id got them as presents thats all (petty … Im not being petty, its just id got them as presents thats all (petty would be returning them and im not like that, i don't usually quibble anything) I didn't want to ask for much as a refund which is why i suggested this thread



    just to clarify, it was the buyer who suggested i make this thread so we can get a fair result

    Just forget the refund, i buy something it arrives damaged and i get the abuse! can we just leave this open so i can get some feedback on where to buy a boxset type case from please? Thank you

    And thank you patchy for at least trying this thread, i appreciate it

    Emzy81;6510161

    That one is a box set one (looks like a video case but isnt if you get … That one is a box set one (looks like a video case but isnt if you get what i mean??) any ideas on where to get one of those from? And good idea about the other case thanks



    no ideas left tonite:oops:maybe could try that popular auction site...perhaps poundland or hmv mite have a boxset type black case but im not sure sorry!best of luck tho:thumbsup:

    shaneomac;6510243

    no ideas left tonite:oops:maybe could try that popular auction … no ideas left tonite:oops:maybe could try that popular auction site...perhaps poundland or hmv mite have a boxset type black case but im not sure sorry!best of luck tho:thumbsup:



    Ok thanks for that though

    Emzy81;6510270

    Ok thanks for that though




    amazon.co.uk/25-…-10

    can get double dvd cases so depends how many discs in the boxset:thumbsup:

    *********.co.uk/6-X…m14
    thats a link for a proper boxset case on a popular auction site...wee bit on the expensive side tho

    shaneomac;6510316

    http://www.amazon.co.uk/25-x-Double-DVD-Cases/dp/B0002M1WB2/ref=sr_1_10?ie=UTF8&s=electronics&qid=1254946986&sr=8-10can get double dvd cases so depends how many discs in the boxset:thumbsup:



    If that's what you're looking for I have some spare ones... hate the bloody things..

    My local tescos were selling DVD cases for half price - migth be owrth checking in there. I would say a refund of 50p would be fair.

    thank you but yeah its a 3 dvd box set unfortunately, and yeah ill check out Tesco next time we go into the next town, ours is just a little one

    Actually to get all thoses dvds for £5 is a real bargain. I thought you'd paid £5 each.

    Emzy81;6510412

    thank you but yeah its a 3 dvd box set unfortunately, and yeah ill check … thank you but yeah its a 3 dvd box set unfortunately, and yeah ill check out Tesco next time we go into the next town, ours is just a little one



    I see the dilema... 3 dvd amray cases aren't easy to come by, as least not in singles..

    Flodd;6510522

    I see the dilema... 3 dvd amray cases aren't easy to come by, as least … I see the dilema... 3 dvd amray cases aren't easy to come by, as least not in singles..



    Ahh i was hoping one of you clever people would find a cheap one lol, thanks for looking though i really appreciate it. Just looking at whether it will be cheaper to buy the dvd again or to buy the case

    Sorry Emzy I agree with the no refund vote, I know it's a bit tough but the seller did only make £3 and that was after the bother of wrapping them and going to the Post Office. It does sound a genuine mistake, and a bit of a bargain for you...TBH at that price i'm not sure I would have expected them to be in a gift giving state, unless it was stated as new condition of course!

    chas76;6510690

    Sorry Emzy I agree with the no refund vote, I know it's a bit tough but … Sorry Emzy I agree with the no refund vote, I know it's a bit tough but the seller did only make £3 and that was after the bother of wrapping them and going to the Post Office. It does sound a genuine mistake, and a bit of a bargain for you...TBH at that price i'm not sure I would have expected them to be in a gift giving state, unless it was stated as new condition of course!



    Yeah i know i just have never sent anything thats damaged so just assumed, but ill ask in future.... assume makes an ass out of u and me as the saying goes lol, i will live and learn thanks though
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