Expired

Plumbing help needed asap...please

33 replies
Found 21st Jun 2009
Hi all, have a bit of a dilema. Went to turn the cold tap off and it wouldn't stop.(Kitchen tap) The more I turned it off the faster the flow. Searched everywhere for the thing to stop the whole water supply & eventually found one I could turn in the bathroom (we live in a flat)
It stopped the water flow out of the 'broken' tap, so I pressumed I'd stopped the water supply? But all of the other taps are still working fine, is this right?
It's the first time I've ever had to deal with something like this & by myself..... I hope I've done it right as I don't want the pipe to become pressurised and burst!
Will this be safe until the morning as I can't really report the fault as an emergency as I still have a supply of water?
Also as I was emptying the washing up bowl into the bathroom sink I found half a black plastic washer...is this the cause of the tap not stopping, and if so would it be easier to just replace it myself (or get a man to help)
Thank you so so much to anybody who can help

33 Comments

Locate the stop cock and turn it, that way it will cut off all the water flow until you get someone to look at it.

Find Your Stop Cock
It is important that you know where the stop cock is situated in your home. The stop cock is used to turn off the water supply to the house and is normally, although not always, found under the kitchen sink.

Knowing the stop cock location will save you money because the plumber will not have to spend time looking for it. It will also help to prevent damage in the event of a leak within your house.

If it is in a location such as under the kitchen sink, it is also a good idea to remove all the items from this area to allow the plumber easy access.

Original Poster

kjbenja;5553239

Locate the stop cock and turn it, that way it will cut off all the water … Locate the stop cock and turn it, that way it will cut off all the water flow until you get someone to look at it.



The only thing with that is i have absolutely no idea where to start, have only lived here a few months. I did turn some tap off underneath the radiator in the bathroom. :?

I emptied the cupboard under the sink.... and nothing under there that could help me...

Sounds like a washer had disintergrated in your tap, no big deal and no harm can come from leaving the water off. Could be repaired by anyone with a bit of DIY knowledge but if in doubt call someone..:thumbsup:

Read my amended post the stop cock is normally in the kitchen.

Banned

when you say other taps are wroking do you mean both hot and cold, if cold one is still running you have not located stop cock, if all cold taps are no longer able to run you have located and turned off stop cock

Original Poster

mosskeeto;5553257

Sounds like a washer had disintergrated in your tap, no big deal and no … Sounds like a washer had disintergrated in your tap, no big deal and no harm can come from leaving the water off. Could be repaired by anyone with a bit of DIY knowledge but if in doubt call someone..:thumbsup:



Thanks i thought it'd be something simple but what's worrying me is the the tap thingy in the bathroom I've turned has only cut off supply to said tap, all others are fine & running. My dad can most likely come over and change the washer tomorrow, I just hope the tyhing ive turned will be ok overnight as I really cant do without a water supply with the two kiddies.
Rep on way for u!

kjbenja;5553260

Read my amended post the stop cock is normally in the kitchen.


Thanks :thumbsup:
Yeh that's what you would think but there is nothing under the kitchen sink at all :? A pipe leading to washing machine with a red plastic thing on it and another pipe leading to nowhere with a blue plastic thing on it & some other pipes leading through to the bnathroom and into the airing cupboard....

Original Poster

sassie;5553278

when you say other taps are wroking do you mean both hot and cold, if … when you say other taps are wroking do you mean both hot and cold, if cold one is still running you have not located stop cock, if all cold taps are no longer able to run you have located and turned off stop cock



Yeh every other tap in the flat is working with running water, apart from the cold 'broken' tap, so I figure thats not the stop cock...?

Banned

louiseb84;5553319

Yeh every other tap in the flat is working with running water, apart from … Yeh every other tap in the flat is working with running water, apart from the cold 'broken' tap, so I figure thats not the stop cock...?



no, you have obviously just turned the one pipe off, all my water pipes have a little thing you put a screwdriver in to turn the valve to stop the water, it appears you have a tap on this pipe to stop the water supply to it, when stop cock turned off it will stop the cold water supply to your property

louiseb84;5553319

Yeh every other tap in the flat is working with running water, apart from … Yeh every other tap in the flat is working with running water, apart from the cold 'broken' tap, so I figure thats not the stop cock...?



The stop cock will be in the kitchen and when you find it all water will stop to all taps, shower etc

In our house the stop cock is behind a panel low down close to floor level is there anything like that, look for anything in the kitchen that looks like a panel that it may be behind.

mosskeeto;5553257

Sounds like a washer had disintergrated in your tap, no big deal and no … Sounds like a washer had disintergrated in your tap, no big deal and no harm can come from leaving the water off. Could be repaired by anyone with a bit of DIY knowledge but if in doubt call someone..:thumbsup:



You have turned off the inlet mains correctly, kitchen tap comes straight from mains as its drinking water, rest of cold taps and wc flush come from storage tank.
make sure your boiler doesnt burn out though.

Banned

kjbenja;5553338

The stop cock will be in the kitchen and when you find it all water will … The stop cock will be in the kitchen and when you find it all water will stop to all taps, shower etc



not quite, if she has tanks these will still supply the hot water taps

Banned

scousekop;5553342

You have turned off the inlet mains correctly, kitchen tap comes straight … You have turned off the inlet mains correctly, kitchen tap comes straight from mains as its drinking water, rest of cold taps and wc flush come from storage tank.make sure your boiler doesnt burn out though.



i have no tanks whatsoever in my house, everything is fed from mains

sassie;5553360

i have no tanks whatsoever in my house, everything is fed from mains



All houses have storage tanks of some sort, go and look in your loft.

Banned

kjbenja;5553371

All houses have storage tanks of some sort, go and look in your loft.



i think i know what is in my house - lol. All tanks where disconnected and removed when i had new combi put in, turn off my mains and i have nothing, no hot water, no cold water, no flushing toilet

kjbenja;5553371

All houses have storage tanks of some sort, go and look in your loft.



wrong, combi boliers, on pressurised systems don't require storage tanks and so everything is mains fed

Banned

souljacker;5553393

wrong, combi boliers, on pressurised systems don't require storage tanks … wrong, combi boliers, on pressurised systems don't require storage tanks and so everything is mains fed



:thumbsup:

Original Poster

sassie;5553334

no, you have obviously just turned the one pipe off, all my water pipes … no, you have obviously just turned the one pipe off, all my water pipes have a little thing you put a screwdriver in to turn the valve to stop the water, it appears you have a tap on this pipe to stop the water supply to it, when stop cock turned off it will stop the cold water supply to your property


Thanks, I think I've found the right tap that'll do me for the time being then. I'm new to all of this so wasn't aware you could stop supply to only one tap. :thumbsup:

kjbenja;5553338

The stop cock will be in the kitchen and when you find it all water will … The stop cock will be in the kitchen and when you find it all water will stop to all taps, shower etcIn our house the stop cock is behind a panel low down close to floor level is there anything like that, look for anything in the kitchen that looks like a panel that it may be behind.


Thanks...There isn't anywhere it can be hiding, it's really strange. :? There is something that resembles a stop cock in the airing tank which is between the bathroom & kitchen. Theres a gold tap (similar to the one i've turned, but this wont budge) & a red round tap thing....

scousekop;5553342

You have turned off the inlet mains correctly, kitchen tap comes straight … You have turned off the inlet mains correctly, kitchen tap comes straight from mains as its drinking water, rest of cold taps and wc flush come from storage tank.make sure your boiler doesnt burn out though.



Thank you you. and other's have put my mind at rest! How do I stop the boiler burning out?:thinking:

Banned

louise what hot water and heating system do you have?

No they dont all have storage tanks, if they have central heating system with hot water supply then storage tank would not be needed.I live in a newish house, the stop cock is in the utility room and I have no water storage.Only older houses have storage tanks.

Original Poster

sassie;5553432

louise what hot water and heating system do you have?



:thinking: now you're asking! The boiler says BAXI on the front, and the airing cupboard has a big tank in it..... I hope that's right?
I'm in a flat if it makes a difference?

Banned

louiseb84;5553463

:thinking: now you're asking! The boiler says BAXI on the front, and the … :thinking: now you're asking! The boiler says BAXI on the front, and the airing cupboard has a big tank in it..... I hope that's right?I'm in a flat if it makes a difference?



so when you need hot water do you have to heat a tank up before use, or you turn taps on and its just hot

Original Poster

sassie;5553478

so when you need hot water do you have to heat a tank up before use, or … so when you need hot water do you have to heat a tank up before use, or you turn taps on and its just hot


I have to heat it up, usually have it come on am & pm

Banned

to be honest i have never heard of a cold water tank supplying cod water to any tap, even when i had an old back boiler the cold water tank in attic only fed the radiators so we can assume you havent turned main supply off

Banned

louiseb84;5553497

I have to heat it up, usually have it come on am & pm



i dont think you have turned main supply off, but as a precaution incase you have some weird set up i would turn this to off, incase you happen to drain the tank and it doesnt refill, although if you dont use any hot water you wont be draining the tank

Original Poster

sassie;5553517

i dont think you have turned main supply off, but as a precaution incase … i dont think you have turned main supply off, but as a precaution incase you have some weird set up i would turn this to off, incase you happen to drain the tank and it doesnt refill, although if you dont use any hot water you wont be draining the tank



No I don't think I have turned it off from the mains, just this one tap as all other are ok & toilet is flushing.
I have turned the hot water to off to be safe.
I've found in a hole behind a cupboard in my bathroom another gold tap. This could well be the stop cock....but it also wont budge, maybe I'm just a weakling! I think I'll leave it as it is for now as I do need some sort of water for the kids.
Thanks Sassie :thumbsup:

& Thank you to everybody, I think I have repped you all xx

Banned

louiseb84;5553564

No I don't think I have turned it off from the mains, just this one tap … No I don't think I have turned it off from the mains, just this one tap as all other are ok & toilet is flushing.I have turned the hot water to off to be safe. I've found in a hole behind a cupboard in my bathroom another gold tap. This could well be the stop cock....but it also wont budge, maybe I'm just a weakling! I think I'll leave it as it is for now as I do need some sort of water for the kids.Thanks Sassie :thumbsup:& Thank you to everybody, I think I have repped you all xx



it will be fine till your dad can get to you, and remember do not leave plug or bowl in the sink with broken tap :thumbsup:

Original Poster

sassie;5553590

it will be fine till your dad can get to you, and remember do not leave … it will be fine till your dad can get to you, and remember do not leave plug or bowl in the sink with broken tap :thumbsup:



He's been ordered round first thing :-D & the sink is now empty. Thank you again for your help!

Banned

louiseb84;5553635

He's been ordered round first thing :-D & the sink is now empty. Thank … He's been ordered round first thing :-D & the sink is now empty. Thank you again for your help!



your welcome hun :thumbsup:

And when he does come round, ask him to show you where everything is, next time you wont get so flapped about it x

kjbenja;5553338

The stop cock will be in the kitchen and when you find it all water will … The stop cock will be in the kitchen and when you find it all water will stop to all taps, shower etc.



Mine's not.

neither is mine

Banned

Hey louise, you get everything sorted?

Original Poster

sassie;5563616

Hey louise, you get everything sorted?


Hi Sassie, I did thanks.
My dad came round and struggled to get the tap off as it was so tight but managed to in the end & changed the washer. All working fine now :thumbsup:
Thanks for asking

Banned

louiseb84;5566317

Hi Sassie, I did thanks. My dad came round and struggled to get the tap … Hi Sassie, I did thanks. My dad came round and struggled to get the tap off as it was so tight but managed to in the end & changed the washer. All working fine now :thumbsup:Thanks for asking



glad everything sorted for you xx

Oh and hope you now know where stop cock is - lol
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