Portable 2tb HDD Won't Start/Load

11
Found 17th Sep 2017
Hi,


I hope someone can help/advise/recommend.


I have a Western Digital hard drive which has on it a lot of photos/videos/documents and it's stopped working.


I've called up WD and spoke to a tech guy and he said I'd have to take it to a specialist to recover the data.


I've called around a few and it's anything from 200-700 pounds. A lot of money oO


Currently if I connect the hard drive to my laptop it ticks over but doesn't register or load, tech guy said that's a good sign that your data should be recoverable, but no guarantee until examined.


So has anyone had this problem? Solutions? Can anyone recommend a company which has recovered/repaired a similar device to my one.


Any help appreciated.
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11 Comments
Depends where you're located. Drive failure is why you should always have a backup of the precious files, photos / videos.

Does the drive sound normal and you're just not getting anything show in PC when connected?
My go to software for hard drive recovery is "File Scavenger" but it's not free, you could try the demo version first which I think is limited to image files with only small files being recoverable, at least it would let you know if it's going to pull anything off the drive, but it really depends what's wrong, if your lucky Quick Scan will work.

Just remember the least amount of times you run/power on the drive the better.

For future reference you should run Crystal Disk Info or WD Drive Utilities Drive Status Check, both check SMART status in seconds.
Original Poster
xfaxfa4 h, 7 m ago

Depends where you're located. Drive failure is why you should always have …Depends where you're located. Drive failure is why you should always have a backup of the precious files, photos / videos.Does the drive sound normal and you're just not getting anything show in PC when connected?

​Tech guy said the same thing, you need a back up of the back up files.

it doesn't sound normal as it normally gives off a small humming noise now it just ticks every few seconds, as if it's trying to start/Load but cannot. kinda like a scratched cd.
Original Poster
4Real201640 m ago

My go to software for hard drive recovery is "File Scavenger" but it's not …My go to software for hard drive recovery is "File Scavenger" but it's not free, you could try the demo version first which I think is limited to image files with only small files being recoverable, at least it would let you know if it's going to pull anything off the drive, but it really depends what's wrong, if your lucky Quick Scan will work.Just remember the least amount of times you run/power on the drive the better.For future reference you should run Crystal Disk Info or WD Drive Utilities Drive Status Check, both check SMART status in seconds.

​I'll try the software you recommend and also try not to power the device too often in its frail state.

So can anyone recommend a data recovery company?
Original Poster
xfaxfa4 h, 13 m ago

Depends where you're located. Drive failure is why you should always have …Depends where you're located. Drive failure is why you should always have a backup of the precious files, photos / videos.Does the drive sound normal and you're just not getting anything show in PC when connected?

​I'm located in Edgbaston, Birmingham.
AHM3D8 h, 35 m ago

​Tech guy said the same thing, you need a back up of the back up files. it …​Tech guy said the same thing, you need a back up of the back up files. it doesn't sound normal as it normally gives off a small humming noise now it just ticks every few seconds, as if it's trying to start/Load but cannot. kinda like a scratched cd.


If it's a clicking noise then that indicates serious problems within the drive. Do not continue to power a clicking drive because it will cause more damage which will render the data completely unrecoverable.

Unfortunately the news is not good in this situation and will cost to have it recovered. DO NOT try to open the drive yourself, dust particles will damage the platters so should only ever be done in a clean room.

No software will help you recover the data as it sounds like mechanical failure in the drive. The only solution is to find out for sure the cause of failure. Maybe take it to a local PC repair shop and just say it's not working. Shouldn't take them 2 minutes to test and diagnosis is usually free.
AHM3D9 h, 25 m ago

​Tech guy said the same thing, you need a back up of the back up files.


It's the first backup that makes the biggest difference. A second one can be a good idea if your first backup could get destroyed at the same time as the main copy of the data (e.g. house fire) but most problems, including drive failure, are solvable with one backup.
If its under warrenty then send it back to vendor and they should foot the bill for any lost data.

If not, as stated above, any power up of a 'clicking cound' can cause more damage. This can be caused by bearings or platters, this is diganosed by the sound the drive makes.

If its an external drive then

If the drive sounds normal and no 'clicks' are heard then this could be an issue on the enclosure of the drive so, if, out of warrenty you could remove the drive from enclosure and use a sata to usb device to read the disk
Original Poster
xfaxfa17th Sep

If it's a clicking noise then that indicates serious problems within the …If it's a clicking noise then that indicates serious problems within the drive. Do not continue to power a clicking drive because it will cause more damage which will render the data completely unrecoverable.Unfortunately the news is not good in this situation and will cost to have it recovered. DO NOT try to open the drive yourself, dust particles will damage the platters so should only ever be done in a clean room. No software will help you recover the data as it sounds like mechanical failure in the drive. The only solution is to find out for sure the cause of failure. Maybe take it to a local PC repair shop and just say it's not working. Shouldn't take them 2 minutes to test and diagnosis is usually free.

​Thanks for the info, I think I will get quotes and take it to a specialist, Dataclinic based in Birmingham City Centre, looking at £350 if they successfully extract the data, which I hope they can.
Original Poster
EndlessWaves17th Sep

It's the first backup that makes the biggest difference. A second one can …It's the first backup that makes the biggest difference. A second one can be a good idea if your first backup could get destroyed at the same time as the main copy of the data (e.g. house fire) but most problems, including drive failure, are solvable with one backup.

​Once I got it repaired, I'll most likely look at cloud storage option.
Original Poster
Cunny18th Sep

If its under warrenty then send it back to vendor and they should foot the …If its under warrenty then send it back to vendor and they should foot the bill for any lost data.If not, as stated above, any power up of a 'clicking cound' can cause more damage. This can be caused by bearings or platters, this is diganosed by the sound the drive makes.If its an external drive thenIf the drive sounds normal and no 'clicks' are heard then this could be an issue on the enclosure of the drive so, if, out of warrenty you could remove the drive from enclosure and use a sata to usb device to read the disk

​The device is just out of warranty, unlucky for me by a couple weeks.
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