Possible to exchange mobile in the orange shop when bought online?

5 replies
Found 11th Jan 2011
Hi, I bought a mobile on the orange website and it's faulty. Is it possible to exchange it at a orange shop?


I would say no, as the shops and online business are run seperate. I would just give the store a ring and ask to confirm.

I doubt it because I think Orange shops are franchises.


I think they can send it for repair but not replace it.

Unfortunately not, the last upgrade I had was faulty and I was told I had to send it back with their courier as the shops are treated as a separate business!
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