Postage Help!(well courier/wrong address etc, not as easy as it sounds lol)

29 replies
Found 18th Feb 2009
I bought a gift for my friend on boots.com and they delivered it to the wrong address- number 55 on the same street instead of 33. My friend put loads of notes through the door to get it back but they ignored them all. So I contacted boots and they arranged for re-delivery but instead of changing the address properly, before sending it out, they send it to the original address then I had to phone up, they contact the courier and get them to change the address.
Anyway what happened was the courier tried to deliver it to 55 again without noticing the change, then realised his mistake (and had already left 55 a card through the door saying you weren't in) so then delivered it to 33. Anyway my friend's little brother was in and didn't realise the parcel was for my friend so when 55 came knocking on the door asking for the parcel he gave it to them.The thing is it was in the name of Aimee Fartypants! (It's a joke with my friend.)
So where do I stand on this as 55 have the 2nd parcel again, they ignored the original notes and will obviously do the same again. Please help me!!!!

  1. Misc
  2. Courier
29 Comments

Sorry to hear this M666 .... Why not go into your local Police Station & explain the situation to them? after all this is THEFT!! Good luck

Original Poster

snowtiger;4412618

Sorry to hear this M666 .... Why not go into your local Police Station & … Sorry to hear this M666 .... Why not go into your local Police Station & explain the situation to them? after all this is THEFT!! Good luck



Well I thought that, it's just I live in Birmingham and my friend lives in York (She moved just after finishing school) and I suggested contacting the police but my friend doesn't want all the hassle.

Banned

contact police defo x

Notes are easy to ignore, brick through the window isn't.

Jus' sayin':whistling:

Actually knock on the door? Its easy to ignore notes but not so if youve got someone standing in front of you demanding their parcel.

Titchimp;4412658

Actually knock on the door? Its easy to ignore notes but not so if youve … Actually knock on the door? Its easy to ignore notes but not so if youve got someone standing in front of you demanding their parcel.



That's what I meant to say, came out all wrong though :lol:

Banned

hang on...they havent even knocked on the door??



get them to go round first

Original Poster

No they have knocked on the door but it gets ignored- that's why the notes were put through the door!!! I think the brick would be good too... lol

Titchimp;4412658

Actually knock on the door? Its easy to ignore notes but not so if youve … Actually knock on the door? Its easy to ignore notes but not so if youve got someone standing in front of you demanding their parcel.



lol yeah if youre going to the door with notes , knock on it and demand to know whats going on!! voila ...quicker than a thread on a forum :thumbsup:

if they ignore it shout 'i know youre in im not going away til we sort this parcel business'...
last resort, quick call to the police..explain it...when they have time they will prob nip round and see whats going on

Just call the Police... this is what they are there for.

Either call the police station direct, or call up on a non emergency number if your force (sorry, service) has one.

Post a note, with the date and time on, saying that if the parcels are not returned within 24hours then you will have no option but to contact the Police as what they have done is theft.

The thing is it was in the name of Aimee Fartypants!



Theft from a made up person? I wonder how the police would handle that. How would you prove you were that person?

emails of the order with his email address / credit card?

How would the other person thats theived it prove its theirs is more of an issue!

gary_rip;4413800

emails of the order with his email address / credit card?How would the … emails of the order with his email address / credit card?How would the other person thats theived it prove its theirs is more of an issue!



Not really - if you receive an unsolicited package or letter through the post that's addressed to you, it's classed as a gift, and you have no legal obligation to pay for it or to return it.

dxx;4413865

Not really - if you receive an unsolicited package or letter through the … Not really - if you receive an unsolicited package or letter through the post that's addressed to you, it's classed as a gift, and you have no legal obligation to pay for it or to return it.



Exactly. The onus is on Midgets friend to prove they are a fictional entity :lol:

dxx;4413865

Not really - if you receive an unsolicited package or letter through the … Not really - if you receive an unsolicited package or letter through the post that's addressed to you, it's classed as a gift, and you have no legal obligation to pay for it or to return it.


any link to law or stated case for this?

gary_rip;4413895

any link to law or stated case for this?



Sure.


From tradingstandards.gov.uk/cgi…xt:


Unsolicited goods and services

Unsolicited goods are those which have been sent to you 'out of the blue' and which you have not ordered. The Distance Selling Regulations state that you can treat these goods as an 'unconditional gift'; in other words, you can keep them or give them away, sell them, use them or destroy them, and the trader cannot expect you to have to pay for them.

The Regulations make it a criminal offence to demand payment or threaten legal action to obtain payment for unsolicited goods or services.

great... thanks dxx! +rep

Umm just reading that tho, i wonder what it is ment by sent to YOU... as in addressed to your or to your address.

Banned

so this would got for the s ame if your sister in law (ex) asks you to get a wii fit for her son and she would pay you back has ignored phone calls , txts and emails, even tho i have invoice and bank statement to provie that i own it, it was sent care of my name to her address

dxx;4413940

Sure.From … Sure.From http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=adv0051-1111.txt:Unsolicited goods and servicesUnsolicited goods are those which have been sent to you 'out of the blue' and which you have not ordered. The Distance Selling Regulations state that you can treat these goods as an 'unconditional gift'; in other words, you can keep them or give them away, sell them, use them or destroy them, and the trader cannot expect you to have to pay for them.The Regulations make it a criminal offence to demand payment or threaten legal action to obtain payment for unsolicited goods or services.



I would say that this is suggesting that if the goods were addressed to you, which is not the case here.

i.e. If i received a parcel that had my name and address on it I would be allowed to keep it, however in the OP's case this is not so, as it is a different address and not addressed to the person who has the parcel, and also, as the person has commited theft by getting the parcel (the second one) and knows that they have gotten it, they would be guilty. Not so sure for the first one as how you would prove that they have actually stolen it (i.e the Actus Reas)

Just a thought though, probably am wrong, lol.

Banned

any have anviews on post 20

Hold on, just one question. If the delivery guy only realised the mistake in house numbers after he delivered the card to them, how did they know the parcel was at the other house?

NeilGrainger;4414515

Hold on, just one question. If the delivery guy only realised the mistake … Hold on, just one question. If the delivery guy only realised the mistake in house numbers after he delivered the card to them, how did they know the parcel was at the other house?



im assuming he then put a 2nd card through saying sorry the parcel was actually for number 33 please ignore......(have had similar experience) which makes it even worse as they then knowingly picked up a parcel that wasnt for them, just ring local police station imo they will sort it with a quick visit

Original Poster

Yeah I will get my friend to drop a note in sying if they don't return both parcels then we'll call the police as they're obtaining goods which aren't addressed to them. My friend's name is Aimee so it's just the fartypants, and if boots tell them itwas an error with the courier then surely the police should believe us.
Thank you all for your help xxxx

midjet666;4414879

Yeah I will get my friend to drop a note in sying if they don't return … Yeah I will get my friend to drop a note in sying if they don't return both parcels then we'll call the police as they're obtaining goods which aren't addressed to them. My friend's name is Aimee so it's just the fartypants, and if boots tell them itwas an error with the courier then surely the police should believe us.Thank you all for your help xxxx



Well, hang on. They haven't obtained anything illegally. The only person I see acting illegally here is you.

The first package was delivered to them legitimately by a courier. Read my post #20. They were well within their rights to keep it. The second package was hand-delivered by your friend's little brother. It's not theft when in one instance you send something to their house, and in the other, it gets handed over to them, resident-to-resident. It is, however, harassment when you send people round and put threatening notes through their door.

It's not hard to check an address, and 3 and 5 are quite different numbers. If you put the wrong address down, it's your fault entirely, and you should write the loss off as a form of Stupid Tax before you go getting yourself or your friend arrested for harassment. If, however, it's Boot's fault, it's entirely their responsibility to get things sorted out. If that means sending out a third package, that's their problem.

Banned

no as ave not haressed them at all, one txt email and tried to phone them,

Original Poster

huh I'm confused by logyon's comment.
Anyway, I'm glad to say it's all sorted my friend's mom went and had a word with the neighbour and got the parcel back (not threatening or anything!!)

midjet666;4422748

huh I'm confused by logyon's comment. Anyway, I'm glad to say it's all … huh I'm confused by logyon's comment. Anyway, I'm glad to say it's all sorted my friend's mom went and had a word with the neighbour and got the parcel back (not threatening or anything!!)



logyon's commenting on the question he posed (#20). he's also looking for advice but i can't quite understand what he's asking!

edit: on second reading, i get it: he's bought a wii fit for his sister but she hasn't repaid him. neither is she returning e-mails/phone calls. he has the invoice showing it was he who paid.

logyon. i don't think you've a leg to stand on. it would count as a gift. you just need to hope she pays up! families eh?

midjet666;4422748

huh I'm confused by logyon's comment. Anyway, I'm glad to say it's all … huh I'm confused by logyon's comment. Anyway, I'm glad to say it's all sorted my friend's mom went and had a word with the neighbour and got the parcel back (not threatening or anything!!)



Just one? Shouldn't there be 2 :?
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