PowerPlayDirect.com problems?

6 replies
Found 14th May 2008
Has anyone else had any problems contacting PowerPlayDirect.com?

I bought a game from them last month and it came delivered with the discs loose in the case, and because it was a steel tin case, the discs were all scratched! I checked the returns policy and it said there should be a little button to press in my 'order history' section to get a return confirmation number. But it's not there. So i emailed them on 4 May to their weborders email address, but never heard anything back for a week, so emailed again copying in my old email, but still nothing, so I emailed their info email address at the beginning of this week, but still haven't heard anything back about replacing the game!

Any advice?

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6 Comments

Try ringing either of the numbers below.
Have all your details ready including order number and account details.

01323 430488

08706006776

Original Poster

Thanks for that, i'll give it a try!

Original Poster

have been given a number to contact for web enquiries for anyone else who might have a problem

0870 8992007

I'll let you know how it turns out!

Original Poster

I just gave them a call. They reactivated my returns button and it's all sorted! Thanks very much for your help!

Gameboxx;2094572

I just gave them a call. They reactivated my returns button and it's all … I just gave them a call. They reactivated my returns button and it's all sorted! Thanks very much for your help!



Glad you got it sorted and thanks for posting the new phone number.

Take care :thumbsup:

What awful customer services. Having sent 4 emails , which no reply. All numbers listed you are permantly told lines are busy please call back. Have not recived a game that placed for my son on the 25th April. It seems no one wants to talk to you. please can someone help as getting a bit annoyed now.
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