PPI claim on Lloyds. They have 'closed it' incorrectly. How do I respond?

Found 17th Apr 2018Edited by:"ccnp"
Does anyone have relevant experience of the following and know the correct steps to take?

I opened a claim via Resolver and included an attachment with all previous addresses and employers. Lloyds snail mailed me a letter saying that they never received it.

They gave me 14 days to respond but the letter arrived on day 9 (inc 2 BHs) and I could not respond until I had a reply from Resolver on day 10. I had no option but to snail mail the response document as Lloyds gave no email address. Resolver resent the document on day 10.

I also phoned Lloyds who acknowledged they had the document on day 10.

I now have a letter saying I have not responded and they have closed the case.

Can I go straight to the Ombudsman or must I reply to Lloyds and give them more chances to deny my claim?

Thanks in advance for help
Community Updates
So have Lloyds investigated or not? Have you had PPI with them? It's a bit vague.
Put another claim on and if they fob you off, contact the ombudsman
Wait a bit. They did that with me saying I hadn't responded fast enough when I did. I got a phone call about a week later. And ended up getting 3k back from mortgage ppi
I'd you don't hear anything in a few weeks just google the Lloyd's ppi claim website. The bank will send you a form to fill in. I'd you had savings at the time write it in, as what's the point of ppi I'd you could afford repayments.
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