Posted 7th Dec 2019
Hi I would like a little advice please. In April I bought an iPhone 7 in pristine condition from a" large" phone seller on Ebay. It came with a 12 month warranty. The phone developed a fault with the speaker, I couldn't hear peopled vis versa. One of the speakers had gone and the rear camera lens had fallen out. Contacted seller and they sent me a pre paid returns slip. After about a week due to my own fault the phone was sent back to me as it was not signed out of the cloud. Anyway sign out sent phone back. all fixed like new. It was a completely different phone as I had dropped it. anyway another 4 months down the line and the speaker has gone again. Same issue. Tried to get hold of the company but they said they were unable to respond via eBay through my purchase as 3 months had gone by and Ebay don't allow contact. Made contact with manager eventually and he said it was a speaker problem. He said to send the phone in and the address was at the bottom of the page. I paid for this out of my pocket. I also made a point of asking if I needed format and sign out of iCloud. He said no as it was a speaker problem. I sent the phone off ( paying for SD from my own pocket ) only for it to be sent back saying it need to be signed out of iCloud. Again I just formatted the phone and paid yet again out of my pocket for RD. The phone is in pristine condition never dropped etc. My concern here is that I asked if this is a common problem with the speaker and the MD said no. What I'm worried about here is that this is going to happen again in another 3 months or so when the warranty has run out. It's been 8 months now since the purchase of the phone so can not go through the 180 day PayPal progress. What are my choices here. Realistically I would like a refund as I have no confidence with this phone. They have the phone I have been most patient and civil. I've asked for a refund just after another persons view really and advise please.Thank you. Do I have any rights?