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    Problem with convertingTesco clubcard vouchers to Goldsmiths tokens

    I can't exchange £20 worth of Tesco clubcard vouchers with £80 Goldsmiths tokens on Tesco Club card website. they are offering 4 x value until Dec.

    When I go through Tesco Clubcard website, I got error saying "We're sorry...we have been unable to fulfil your request.

    Does anyone have same problem?

    4 Comments

    Entered £200 worth of vouchers yesterday no probs, been despatched this morning.

    Original Poster

    ADAMHODG

    Entered £200 worth of vouchers yesterday no probs, been despatched this … Entered £200 worth of vouchers yesterday no probs, been despatched this morning.



    I tried to exchange £20 of my tesco voucher. Does it matter? In Goldsmiths voucher, it is going to be £80 in tokens. So can I just go to the Goldsmiths Highstreet store and get something up to £80? I believe £200 minimum spend has been removed recently, right?
    Edited by: "fullmoon" 10th Nov 2010

    Yes I have exactly the same problem which seems to have happened when the web site crashed last week. If you go to the main Tesco web site - tesco.com - and hover above the 'Groceries' option then click on "Manage My Account" and enter your usual log on details you will get the page that shows "Your Orders". There are 5 icons in the top right hand corner of the page - click on the "Checkout" icon. On the next screen next to the Clubcard Orders outstanding have you any items in there? If you have and the checkout option next to them goes to an error page instead of the checkout page then you need to telephone 0845-6004411 option 3 so they can investigate.
    They are still investigating the problem for me so don't expect a quick fix!

    I have been getting this this all week - either can't fulfil request or "Error
    Unexpected error occurred" They don't seem to know why yet and as my vouchers have now just expired today as end of the month, hoping to get them unexpired!

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