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    Problem with Saving Private Ryan Blu Ray apparently...

    I bought the Blu Ray from Amazon and I've watched it with no problems,

    but just received this e-mail from them.

    Email in 1st post.

    Anyone else noticed this??

    10 Comments

    Original Poster

    Dear Customer,

    We are writing in relation to your order XXXXXX which contained the Blu-ray version of Saving Private Ryan.

    We have been made aware of a manufacturing issue with this title you purchased from Amazon.co.uk.

    The symptom of the fault is a minor tracking error from Chapter 15 that knocks the picture and sounds quality out of sync by 1/5th second.

    To receive a replacement free of charge, please use the following contact details to exchange your original copy:

    Freephone: 08000 852 613
    or
    Email: [email protected]

    Once emailed or called, you will receive a freepost envelope to return the product, so you can exchange your copy for a new one.

    Please accept our sincere apologies for any inconvenience this has created.

    Warmest regards

    Customer Service Department
    Amazon.co.uk

    Original Poster

    master_chief;8604211

    http://www.hotukdeals.com/search?keywords=ryan&search_type=title_only&merchant_id=&merchant_search=&user_id=&user_search=&user_search_type=posts&threads_with=minimum&threads_with_number=&posts_from=6months&posts_from_option=newer&sort_results_by=Last+Posting+Date&sort_results_option=DESC&temp_min=&temp_max=&advanced_search=Search+Now :thumbsup:



    I never even realised there was an error, dont know whether to send mine back or not, what do you think?

    Banned

    dre1988;8604230

    I never even realised there was an error, dont know whether to send mine … I never even realised there was an error, dont know whether to send mine back or not, what do you think?



    If it's at no cost then might as well send back.

    Original Poster

    shocking,

    ive just e-mailed them to receive my free post bag to send it back.

    thanks we just bought this and haven't watched it yet so will have to watch it and check.

    dre1988;8604230

    I never even realised there was an error, dont know whether to send mine … I never even realised there was an error, dont know whether to send mine back or not, what do you think?



    If its not broken why go through the hassle unless you want a new copy to sell on for more ££

    Banned

    Peterdj41;8614893

    If its not broken why go through the hassle unless you want a new copy to … If its not broken why go through the hassle unless you want a new copy to sell on for more ££



    They may notice next time if they know it's there. People have different tolerances to lip synchronisation issues. I've been watching stuff with my OH that she never noticed it was out of sync until I mentioned it then she start demanding I turn it off...

    master_chief;8614922

    They may notice next time if they know it's there. People have different … They may notice next time if they know it's there. People have different tolerances to lip synchronisation issues. I've been watching stuff with my OH that she never noticed it was out of sync until I mentioned it then she start demanding I turn it off...



    fair point haha
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