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    Problem with zavvi

    Hey i ordered the house season 1-3 boxset for £24.99 from zavvi but then decided i didnt want ti so cancelled ti the same day i boguht it which was on the 25th - they sent me a message saying me order was cancelled

    but i just checked my bank account and theyve charged me £24.99 and on my zavvi account
    says this
    House, M.D. [Seasons 1-3 Box Set] £24.99 1 Awaiting Manual Intervention
    House, M.D. [Seasons 1-3 Box Set] £24.99 1 In Progress

    Will they send it off to me or refund me ?

    7 Comments

    You need to contact them for a refund. They took money off me for a cancelled order and sent me overdrawn and i got them to pay me the £58 bank charges too

    Original Poster

    pinkkitty2007;2416444

    You need to contact them for a refund. They took money off me for a … You need to contact them for a refund. They took money off me for a cancelled order and sent me overdrawn and i got them to pay me the £58 bank charges too



    will they send the item off tho ??

    dandoc2;2416451

    will they send the item off tho ??



    I didnt receive my cancelled order no but i cant guarantee you wont. Only they will be able to tell you if its been posted out or not. You can arrange a return and refund if it has though as you cancelled the order

    Original Poster

    pinkkitty2007;2416463

    I didnt receive my cancelled order no but i cant guarantee you wont. Only … I didnt receive my cancelled order no but i cant guarantee you wont. Only they will be able to tell you if its been posted out or not



    sent them an email

    dandoc2;2416468

    sent them an email



    I never received a reply to emails sent to them. I rang them and then had to post proof of my bank charges and received a cheque for my charges as well as a card refund for the cancelled item

    Original Poster

    pinkkitty2007;2416493

    I never received a reply to emails sent to them. I rang them and then had … I never received a reply to emails sent to them. I rang them and then had to post proof of my bank charges and received a cheque for my charges as well as a card refund for the cancelled item



    a cheque ah thats faff

    dandoc2;2416502

    a cheque ah thats faff



    I got a direct card refund for the item though, the cheque was only for the bank charges
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