Problems booking a parcel with EVRi

It is a sign from the Gods telling you to not use Evri.

bozo00727/03/2022 15:36

It is a sign from the Gods telling you to not use Evri.

Lol. Op would also recommend buying a lottery ticket today too as the gods are favouring you right now! (edited)

They don't seem to have a customer service telephone number anymore. There is also no longer a livechat to speak to someone.

I think rebranding it to EVIL would have been more appropriate.

same here. i had tried last week and ended up using royal maill. tried on my phone yesterday for a new parcel and could not book a delivery. tried on a mac today - nothing. it's like they really don't want people's money 😪

DistortedVision04/04/2022 17:48

I'm talking about directly on EVRi's website.

Yes. Thays why I said packlink. It may help someone

Having the same issue.

Mark_DYQc09/04/2022 16:38

Still got a problem with evri?Use the old Hermes website? …Still got a problem with evri?Use the old Hermes website? https://classic.myhermes.co.uk/login.html#/I've just used it.There is a notice saying the "website is closed" ignore it, the site still works and gives you a label that the collection point is happy to take.None of the evri promo codes work though.Read lessRead more

THANK YOU! I have been trying all day to get beyond the add to basket stage on their site, using various devices and browsers and nothing worked... until this!

Can someone please try creating a dummy order and see if they can progress to the payment screen after clicking

'Add to Basket'

DistortedVision27/03/2022 20:51

Can someone please try creating a dummy order and see if they can progress …Can someone please try creating a dummy order and see if they can progress to the payment screen after clicking'Add to Basket'[Image]Read lessRead more

After clicking the button it opened a screen like this. Are you using an ad blocker? Modals like this tend to be detected as ads or cookie screens and blocked by some of the ad blockers. Have you tried in private or incognito window?

I'm already logged in. It doesn't work in Incognito mode in Chrome.

I'm completely stumped.

Exact same issue. The page just doesn't proceed and the basket will be empty. Tried it on Opera and Edge.

Same here unfortunately

I ended up using Paclink on eBay which uses EVRi. It was slightly more expensive. But I was going mad trying to contact EVRi customer services. I got through on the phone and when I got through to a human being after waiting for an hour the call disconnected.

same issue empty basket wont progress to payment, also the APP is also pants keeps declining all of my cards

same issue for me now, been 4 days, tried on my phone, laptop and in-store computers and none will work!. Why no message out from them so soon after the change over as well, there parcels must be drying up if no one can process!

I can't send today either won't accept payment.

It's still not fixed. Have they not noticed they've stopped received orders and realised they have an issue.

Only workaround is to use Paclink on eBay which uses EVRi. It works out slightly more expensive.

same here, 3 accounts, 3 browsers.

EVRi are still denying there is an issue. They are continuing to say its an issue with my browser.

I purchased a label without any problems using Packlink (ebay) today.
Printed it in store but it didn't scan in for a couple of minutes. It eventually scanned in

mayzi04/04/2022 17:38

I purchased a label without any problems using Packlink (ebay) …I purchased a label without any problems using Packlink (ebay) today.Printed it in store but it didn't scan in for a couple of minutes. It eventually scanned inRead lessRead more

I'm talking about directly on EVRi's website.

I've tried everything with no result - took it to my local parcel shop worked fine on their machine

Hi, mines the same, tried several times last night and this morning, won’t add to basket and go to the payment page , bloody use

website is a complete fail for me too. The Hermes app still works though.

I just tried using Evri, and I came across the same issue that seems to have been going for a couple of months now. Do they not want customers?

I have make around £90 payment fron my PayPal and bank account but no labels appeared

Still a problem and now in May did anyone find a way round this please.

Hi I had trouble with Evri as it wouldn’t accept any card I tried which was on my my app so I googled Evri again & just used it from there ….I noticed it now has a PayPal option but I continued to use my card & it worked straight away which I am pleased about as I really don’t want to use The Royal Mail.