problems connecting to xbox live from a windows 10 game

can anyone please help. I downloaded a microsoft game from windows store and it should be able to connect to xbox live but whenever I try to sign in it comes up with XBOX ERROR SORRY WE'RE NOT SURE WHAT HAPPENED. I'm able to sign into Microsoft solitaire no problem but for some reason it just won't allow on this game it has also happened on another Microsoft game. I was wondering if this has happened to anyone else and if so were u able to resolve it. Any help would be appreciated

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