Expired

Problems porting my number from Tmob to Tesco

2
Found 5th Mar 2014
The Tmob signal at home has become atrocious due to masts being upgraded to 4g. So at the end of my contract I moved to a rolling 30 SIM only deal with Tesco. Got my PAC code OK and last Friday gave it to Tesco to do the necessary. Monday at 12:00 my Tmob SIM went offline so I swapped the Tesco SIM over, knowing it may not be til 6pm that the migration would be completed. Then all afternoon I got phone calls from a Hospital wanting to speak to someone (not me). I checked what number they wanted and had dialled. It wasn't the number I was given with my SIM nor was it the number I wanted to port. Very strange. So I decided to call MY number and got through to an old dear who was having the same problem with her Phone number migration. I called Tesco customer services to see what was going on. After about 30 mins of checking the SIM serial number, rebooting the phone etc I was advised that as it was not yet 6pm that the migration hadn't completed yet and it was perfectly normal to have a temporary number during the migration phase. I pointed out if that's the case then why is one one else getting my calls and making calls from my number? They couldn't answer that one. Hey presto at 6pm my SIM went offline and when it came back, caller id on my wife's phone showed it was my number. Great, I thought. Then I logged on to the Tesco Mobile app to check my account was all set up OK and it said i had used 60 mins already. This was at ten minutes past 6! Got on to Tesco again to point out what had gone on and they eventually decided to give me a £5 credit on my next bill. I tried to explain I wasn't happy about someone else having my number during this time but didn't really get too far and decided to write it off as just one of those things.
So now we come to Tuesday (yesterday) and my phone was oddly silent all day. I don't always get calls everyday but no texts either? I had a busy day so didn't get a chance to investigate properly until my journey home. I could make calls and send texts from my new SIM with my usual number, but if I tried to call it all I got was an engaged tone. So got on to Tesco again and they couldn't explain it. They took another number To call me back one once they'd had a chance to investigate. Got a call to say that Tmob hadn't fully released the number. They have 'escalated' and I've now been told that it will be fixed by 6pm tonight!

So, in summary has anyone else faced this sort of nonsense when porting phone numbers?
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2 Comments
I had problems porting from tesco to O2, Nothing as bad as u, it just took ages and when people called me they got the engaged tone. several calls to both and eventually got sorted. O2 were adamant the problem was at tesco's end.
as from my experience from porting phone numbers....it shouldn't be like you explained above....
once you get ur PAC from T-Mobile...ur T-Mobile SIM will still be useable until you give your PAC to O2...and there should not be any disruption with the SIM card...

Last time I ported my number from O2 to T-Mobile......I was using my T-Mobile SIM and new number....until they ported my old number and there was no disruption or SIM going offline....was absolutely fine !!!
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