problems with hmv?

Banned 19
Found 5th Dec 2007
anybody ordered off there this afternoon, it wont take my order, now everytime i try it says there has been a problem with my order at to hit refresh in browser, well that aint doing nothing, tried going off then logging back in and everytime i hit checkout it says the same again, aaarrrgggghhh

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20 Comments

I've just done a test purchase at HMV and it's OK for me albeit a little slow.

Original Poster Banned

I have deleted all cookies and deleted files, yet when i log in i am met with this
There has been a problem processing this request
Please use the refresh button on your browser to try again.

Thank you.

this is the address in adress bar
hmv.co.uk/hmv…;-1

This is not going to be of help but it works fine for me through your link too.

Sorry :-(

Original Poster Banned

it does for me too, till i log in, and soon as i log in i get

There has been a problem processing this request
Please use the refresh button on your browser to try again.

Thank you.

I logged through your link and signed in and added a DVD to my cart and then went to the checkout all with no problems.

All I can suggest is try a different browser.

It could be a problem with you ISP in which case try later.

Original Poster Banned

grrrrr, deleted items from basket, deleted cookies and files again, added something else to basket instead of what i wanted hit checkout and same again, you reckon they banned me:w00t:

I didnt have a problem either (although my firefox then decided not to let me leave that tab and had to start it all new!)

Original Poster Banned

downlaoded firefox and exactly the same, as soon as i log in it says the problem again. Phoned up and she was as helpful as a chocolate teapot then started spouting more waffle, i have now given up and son wont be getting his bart simpson controller

sassie

i have now given up and son wont be getting his bart simpson controller



Is this the one?

]Bart Simpson Mini Controller for PS2 @ HMV £12.99 as it's cheaper at ]Play.com £9.99, get a 5% code off of dabm and it's even cheaper

Original Poster Banned

barneydog

Is this the one? ]Bart Simpson Mini Controller for PS2 @ HMV £12.99 as … Is this the one? ]Bart Simpson Mini Controller for PS2 @ HMV £12.99 as it's cheaper at ]Play.com £9.99, get a 5% code off of dabm and it's even cheaper


yes it is, but i have a £12 evoucher in my hmv wallet so would have costed me 0.99p

All I can suggest is try again in the morning when it is less busy as it is very slow at the moment

PS
Have you noticed this

Availability: despatched within 3 weeks



Might be a bit tight to get it time for christmas

Original Poster Banned

just tried it on my laptop and same there:-( Yes i did notice the three week thing but if it didnt come till after no biggie he would get it for his birthday instead

Original Poster Banned

:cry: :cry: sorry to bump this guys but has anybody actually made an order and checked out with hmv in the last 24 hours?

I haVE SPENT HALF AN HOUR ON THE PHONE WITH THEM AGAIN, AND STILL CANT SORT IT, USUAL **** WHEN THEY CANNOT GIVE YOU AN ANSWER THEY SAY WE ARE HAVING TECHNICAL PROBLEMS, ooops sorry about caps


Now all my emails are bouncing back

Hi Sassie, I just tried and its working fine for me. I had the same problem with my online credit card, it wouldn't take payments. I had a right problem with it, they got IT to look into it and to this day, couldn't tell me what the problem was. Its really frustrating I know!

Original Poster Banned

Bagaddict

Hi Sassie, I just tried and its working fine for me. I had the same … Hi Sassie, I just tried and its working fine for me. I had the same problem with my online credit card, it wouldn't take payments. I had a right problem with it, they got IT to look into it and to this day, couldn't tell me what the problem was. Its really frustrating I know!


did you checkout? I can do everything in it, check my account and everything as soon as i hit checkout it doesnt even go to the checkout page where you put in cards, codes etc,etc, it goes to there was a problem with your request, aaarrrgggghhhhh

I can yes, I think it is just a blip. Sorry I can't offer any practical advice. Good luck in getting to the bottom of it though, the IT dept at HSBC were useless!!

Original Poster Banned

thanks bagaddict, sorry cant rep you it says i have spead to much and have to wait 24 hours:oops:

Try phoning them and ordering direct. They used to do it although they take ages to answer sometimes.

sassie

thanks bagaddict, sorry cant rep you it says i have spead to much and … thanks bagaddict, sorry cant rep you it says i have spead to much and have to wait 24 hours:oops:



No worries, I just hope you get it sorted!:thumbsup:

Original Poster Banned

Bagaddict

No worries, I just hope you get it sorted!:thumbsup:


thanks :thumbsup: typical they got some good stuff on there over the next few days and i got evouchers to spend and wont be getting any of it now:x
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