Problems with o2 and the iPhone

4 replies
Found 6th Jul 2009
Hi All

I recently got the new iPhone via mobiles.co.uk. I took out the £45 per month contract for 1200 mins and 500 texts. At the time of taking the contract out, you cant add on Bolt Ons via mobiles.co.uk. As the service of adding unlimited Bolt Ons for just under £8 per month is still advertised on the o2 website, I stupidly assumed I would be able to add this on once I got my phone.

I had discussed this option with an advisor when I was thinking about upgrading my old phone but instead I cancelled and took it out online for the quidco cashback.

So, I have just come off the phone with a very rude man at o2 who told me that the service isnt available anymore. I explained that it is still being advertised on the website. Then he said that I am unable to get the Bolt On because I am now 2 weeks into my contract, but he can add on an extra 1000 texts for... and extra £30 a month! He said it was my own fault for not taking it out at the time, I explained that you dont get that option via mobiles.co.uk, he said I would have to take that up with them.

Is there any way at all of getting around this or am I just humped? Lol.

Any thoughts are welcome, thanks.

4 Comments

Phone up again and speak to another advisor.

When i last looked on o2.co.uk you can't take out unlimited texts with the iPhone.

Original Poster

t0mm;5675893

When i last looked on o2.co.uk you can't take out unlimited texts with … When i last looked on o2.co.uk you can't take out unlimited texts with the iPhone.



It was available at the time of purchase at 20th June

The option of the bolt on was only available when purchasing through O2/ other agreed retailers, as you did not do this then you cannot have. But guess the O2 person could have been nicer about it.

Take it as a lesson learnt, cashback may have been good but you loose out on other things
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