Problems with Play.com delivery ??

7 replies
Found 24th May 2008
Bought an item of clothing from play a few weeks ago, according to my account it was posted on the 16th of May, ive still not recieved it.
i know im supposed to wait a month befor contacting them but how long does it take to send a top through the post? This has happened befor with 2 memory cards i bought from them and after a month i emailled them and they sent out some more,

Anyone else had problems like this?

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7 Comments

Banned

never had a major problem....think you have to wait 21 days then ring them and they'll sort it....


Don't forget though RM are absolutely useless!

When my phone didn't turn up after 21 days they refunded me within a day of filling in their lost item form.

Banned

emasu;2169796

When my phone didn't turn up after 21 days they refunded me within a day … When my phone didn't turn up after 21 days they refunded me within a day of filling in their lost item form.


Form? I have never had to fill a form in....just do it over the phone and they refund straight away

Original Poster

if its a problem with Royal Mail should i think about speaking to them?? do they have a room filled with undeliverable items or do all their posties just borrow our items from us permanently?

There is a red button you can click after 21 days that asks whether you want a refund/replacement and you can leave comments. It's far easier than having to ring up.

I've had a few items missing over the years and just done the online form and it has been sent out again without a problem

Recently things do seem to be taking longer to arrive though for me

You do have to wait 21 days after the posting date. If you look at your order history, select "View details" alongside the item and click on " I have not received my Play.com order" at the bottom it will tell you when you can claim. They will then either issue refund or send replacement, you can choose. As above, things do seem to be taking longer. Still waiting for an order posted (!) 2 weeks ago!
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