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    Problems with tracking can anyone help? X

    I sent a parcel about 9 days ago from the post office 2nd class recordered I have proof of postage but the buyer still hasn't recieved the items when I put the tracking number into royal mail it says it is still being processed?

    What shall I do x

    22 Comments

    was today the first time you tried tracking it online?

    just wondering if there mb a problem with the system, give em a ring, try saynoto0870.com for an alternative number to the costly number they give out.

    Original Poster

    Thanks I tracked it the other day x

    Online isn't updated until parcel has been delivered and sometimes not at all. If you ring Royal Mail they can tell you where it is.

    Sometimes postmen will post tracked mail through the letterbox without getting a signature. Chances are if the buyer haven't complained about it then he's probably received it.

    Second class is up to 7 days delivery; not including weekends. Sometimes don't register till day sent out for delivery. From man who works for royal mail.

    Registered post only gets updated from 'processing' online after it has been delivered and signed for, plus half the time the package is left on the doorstep without getting a signature.
    Give RM a ring and see if they can help you plus it shows the buyer you are being proactive.
    Only after 14 days will RM consider it 'lost' and you get up to £41 insurance I think it is, but you need to give evidence of price of the item.

    Syzable

    Online isn't updated until parcel has been delivered and sometimes not at … Online isn't updated until parcel has been delivered and sometimes not at all. If you ring Royal Mail they can tell you where it is.


    ^^^This^^^ as it could be that they have had to sign for it via a card as opposed to electronically. This can result in it showing the 'being proccessed' status forever! For the record (and i'm not saying this will happen!) some buyers are aware that if they sign a card it will not always show as having been delivered online and try the old 'my item hasn't arrived' trick - however, as Syzable has already pointed out all you need to do in any case is phone RM for confirmation either way.

    paulwilly

    Second class is up to 7 days delivery; not including weekends. Sometimes … Second class is up to 7 days delivery; not including weekends. Sometimes don't register till day sent out for delivery. From man who works for royal mail.


    dont trust anyone with the username PAULWILLY.

    Original Poster

    It was the buyer that informed me will give them a ring on Monday Ty x

    Banned

    start the claim process

    the buyer most likely received it......typical uk paypal/scammer culture

    its amazing 8/10 times unless an item is sent recorded it never arrives in the U.K

    i had the same problem recently i contacted the proof of delivery team via email they were also unable to trace it so have just filed a claim- if it has been signed for on paper the POD team are able to tell you this, apparently they can also send you proof. Loads of scammers on the bay at the moment but rm are failing at the mo too. I have just received a cheque for a claim i made in november!

    casparwhite

    start the claim processyou cannot start a claim for 15 daysthe buyer most … start the claim processyou cannot start a claim for 15 daysthe buyer most likely received it......typical uk paypal/scammer culturethey never even mentioned ebay or paypalits amazing 8/10 times unless an item is sent recorded it never arrives in the U.Kthat doesn't even warrant a reply tbf.




    Edited by: "greg_68" 21st Feb 2011

    well ok now stop selling,and find a descent job

    ROYAL MAIL01752 387112 this gets through to royal mail customer services

    Original Poster

    Thanks to the guy that said get a decent job I'm a student nurse u barrrrsted

    And it was a lady on here x

    Banned

    addjon

    well ok now stop selling,and find a descent job


    lol - maybe you should go back to school to learn how to spell! oO

    addjon

    well ok now stop selling,and find a descent job


    what an a**
    Edited by: "pinky89" 22nd Feb 2011

    addjon

    well ok now stop selling,and find a descent job



    The amount of people who are in highly paid jobs who sell on ebay too- it's extra income and if they're private sellers then it clears out "junk" from their house!

    Banned

    casparwhite

    start the claim processyou cannot start a claim for 15 daysthe buyer … start the claim processyou cannot start a claim for 15 daysthe buyer most likely received it......typical uk paypal/scammer culturethey never even mentioned ebay or paypalits amazing 8/10 times unless an item is sent recorded it never arrives in the U.Kthat doesn't even warrant a reply tbf.

    you cannot start a claim for 15 days

    they never even mentioned ebay or paypal

    that doesn't even warrant a reply tbf.



    learn how to quote ffs



    no but you can start the process.....forms receipts etc....its a process!!!



    i mentioned the culture that paypal/eaby has created....you dont hve to be selling or buying there to fall victim to it



    but you thought you would put this anyway.......lmao

    Banned

    Hi Becky, can you confirm you received the iBook i posted you please?

    Not getting a response from private messages.

    Thanks

    Can I please confirm it's me who has not recieved the item and I am certainly not scamming the seller!! I paid extra to have it recorded as she was going to send it normal which I wouldn't have done if I wanted to scam. I have good feedback on here and wouldnt do that.
    Please get your facts straight.

    Becky I've tried PMing you but no reply if you could arrange my refund as discussed that would be great as said before I will help with any claim.
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