£100 Amazon Voucher for Scottish Widows life insurance

gmblr12/04/2022 12:24

I just realized all my Scottish widows emails are landing in spam folder …I just realized all my Scottish widows emails are landing in spam folder and got deleted after 30 days. I'm waiting for a voucher aswell, is there a way to contact live person in this regard?Read lessRead more

Spoke to SW today and they're saying they don't resend them 🙃

I got it today as well. It was an offer for Lloyds and Halifax customers. Please don't forget to cancel the policy unless you actually want to keep it.

umirza8502/02/2022 13:16

Ive literally been trying for over 2 hours to get a hold of someone to …Ive literally been trying for over 2 hours to get a hold of someone to cancel.... this is absolutely atrocious customer service. Thinking of going the DD route but wont that affect my credit with a missed payment?Read lessRead more

Not atrocious CS. They are having to deal with someone’s marketing decision which opportunists have taken advantage of.

We are still in a pandemic. Staff resource is stretched already and when hundreds of people try to call in to simply cancel their policy it’ll obviously hit their SLAs.

umirza8502/02/2022 13:16

Ive literally been trying for over 2 hours to get a hold of someone to …Ive literally been trying for over 2 hours to get a hold of someone to cancel.... this is absolutely atrocious customer service. Thinking of going the DD route but wont that affect my credit with a missed payment?Read lessRead more

I got a letter after the first missed DD, saying they'll cancel policy if I miss three payments.

I rang to cancel a few days ago and got through to them immediately.
Seems everyone is calling in today to cancel after receiving the amazon vouchers .

umirza8502/02/2022 13:16

Ive literally been trying for over 2 hours to get a hold of someone to …Ive literally been trying for over 2 hours to get a hold of someone to cancel.... this is absolutely atrocious customer service. Thinking of going the DD route but wont that affect my credit with a missed payment?Read lessRead more

Just cancel the DD

Also received mine and just rang scottish widow on 0345 608 0378 to cancel the insurance policy. This was super easy only took a couple of minutes. BTW cancelled the DD just in case. (edited)

gingerwarrior1314/02/2022 14:01

You said it took you two hours to get hold of someone to cancel. Was that …You said it took you two hours to get hold of someone to cancel. Was that your wait time or were you bounced from person to person for 2 hours?Why don’t you explain what this sub-par customer service you experienced? I cancelled my DD and sent an email to cancel my policy. Got a letter through the post last week to confirm that my policy is cancelled. I think that’s expected.Here was mine…[Image]Read lessRead more

Many thanks. Contacted them that I lost it and they kindly emailed me again. I would on the contrary applaud their customer service. Lady on the phone was very pleasant despite that fact that she had to probably deal with massive number of annoying phone calls on that day

eldaniel14/02/2022 15:13

Many thanks. Contacted them that I lost it and they kindly emailed me …Many thanks. Contacted them that I lost it and they kindly emailed me again. I would on the contrary applaud their customer service. Lady on the phone was very pleasant despite that fact that she had to probably deal with massive number of annoying phone calls on that dayRead lessRead more

Have you got the phone number that you used? I’ve Not received any email with voucher link

I’ve cancelled my DD and the policy will naturally lapse due to premiums not being collected

gingerwarrior1302/02/2022 11:44

I’ve cancelled my DD and the policy will naturally lapse due to premiums n …I’ve cancelled my DD and the policy will naturally lapse due to premiums not being collectedRead lessRead more

Ive literally been trying for over 2 hours to get a hold of someone to cancel.... this is absolutely atrocious customer service.
Thinking of going the DD route but wont that affect my credit with a missed payment?

gingerwarrior1302/02/2022 13:24

Not atrocious CS. They are having to deal with someone’s marketing d …Not atrocious CS. They are having to deal with someone’s marketing decision which opportunists have taken advantage of. We are still in a pandemic. Staff resource is stretched already and when hundreds of people try to call in to simply cancel their policy it’ll obviously hit their SLAs.Read lessRead more

I suppose youre talking about the human reps....their customer service is atrocious, which i suppose is also partly due to their IT department, the tools they've chosen to use and processes they've implemented along with poor training. No company of this size has an excuse for such sub par customer service. (edited)

Who was the email from please? Who do we contact to chase it please? I have just cleared my spam accidentally and worried that it was there somewhere :/

umirza8502/02/2022 19:38

I suppose youre talking about the human reps....their customer service is …I suppose youre talking about the human reps....their customer service is atrocious, which i suppose is also partly due to their IT department, the tools they've chosen to use and processes they've implemented along with poor training. No company of this size has an excuse for such sub par customer service.Read lessRead more

You said it took you two hours to get hold of someone to cancel. Was that your wait time or were you bounced from person to person for 2 hours?

Why don’t you explain what this sub-par customer service you experienced?

I cancelled my DD and sent an email to cancel my policy. Got a letter through the post last week to confirm that my policy is cancelled. I think that’s expected.

eldaniel05/02/2022 21:36

Who was the email from please? Who do we contact to chase it please? I …Who was the email from please? Who do we contact to chase it please? I have just cleared my spam accidentally and worried that it was there somewhere :/Read lessRead more

Here was mine…

(edited)

I too have been waiting ages for my £100 voucher.......... Just been though all my inboxes and i found it under Promotions which came through on the 2nd Feb. Now cancelled direct debit . Cheers

I don't have it anymore but I have found it in the comments here so must be here somewhere still

We make our 5th Direct Debit tomorrow and still haven't got the email. Spoke to Scottish Widows and got passed to 6 different department and was told they don't deal with the vouchers 🙈

I just realized all my Scottish widows emails are landing in spam folder and got deleted after 30 days.
I'm waiting for a voucher aswell, is there a way to contact live person in this regard?

looks like the deal is back on through the app

Link isn’t working anyone else had this problem and how did you fix it ta.